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Product Support Specialist I

Posted 4 days agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: United States

💸 Salary: 55000.0 - 75000.0 USD per year

🔍 Industry: Tech, eCommerce, SaaS

🏢 Company: Affirm👥 1001-5000💰 Post-IPO Equity about 4 years ago🫂 Last layoff about 2 years agoLendingFinancial ServicesPaymentsFinTech

🗣️ Languages: English, French

⏳ Experience: 2+ years

🪄 Skills: Customer serviceRESTful APIsTroubleshootingTechnical supportSaaS

Requirements:
  • Fluent in French and English
  • 2+ years of experience in relevant industry
  • Ability to handle high volume requests
  • Experience with major e-commerce platforms is a plus
Responsibilities:
  • Support Affirm’s merchant partners
  • Utilize troubleshooting techniques for technical issues
  • Build scalable support processes
  • Drive communication about new features
  • Aggregate feature requests from partners
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