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Product Support Specialist

Posted about 17 hours agoViewed

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📍 Location: United States, Canada, EST, CST

🔍 Industry: Software Development

🏢 Company: Linear

🗣️ Languages: English

🪄 Skills: SQLJavascriptTroubleshootingTechnical support

Requirements:
  • Passion for technology and Linear’s mission
  • Excellent communication and customer service skills
  • Experience troubleshooting technical issues
  • Familiarity with SQL, Javascript, APIs, and GitHub (or willingness to learn)
Responsibilities:
  • Support customers in end-to-end engagement
  • Investigate and resolve inbound customer issues
  • Document and reproduce bugs with engineering team
  • Surface customer feedback insights
  • Lead strategic projects to improve support experience
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