Product Support Specialist - Americas

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Requirements:

• Experience with and are excited to learn the ins and outs of a complex and rapidly evolving product
• Offered B2B support to customers, ranging from Small Business through Enterprise organizations
• Experience working toward common goals with cross-functional stakeholders (such as Sales, Product, Engineering, or Operations)

Responsibilities:

• Working directly with customers
• Curating customer feedback into a weekly digest distributed to the entire company
• Writing and improving help documentation
• Automating tasks and operationalizing processes to save the team time