Product Support Specialist - Americas

Posted 10 days agoViewed

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💎 Seniority level: Senior

📍 Location: North America

🔍 Industry: Software Development

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 9 months agoManagement Information Systems Human Resources Recruiting Software

🗣️ Languages: English

🪄 Skills: Problem SolvingDocumentationCross-functional collaborationCustomer support

Requirements:

Experience with B2B customer support
Ability to work with cross-functional stakeholders
Curiosity and proactive problem-solving skills

Responsibilities:

Curate customer feedback into a weekly digest
Write and improve help documentation
Automate tasks and operationalize processes