Implementation and Support Specialist

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Requirements:

• Prior experience in customer service or retail operations.
• Experience using a point of sale system (ideally, Sweed).
• Experience implementing a new technology solution for a client.
• Passion for adopting/using new technology.
• Experience working closely with a team to accomplish shared goals.
• Excellent communication skills (English).
• Personal accountability and concern for punctuality.
• Ability to travel (minimum, 25%).

Responsibilities:

• Welcome diverse customer inquiries related to product features and technical issues.
• Troubleshoot and resolve complex technical problems in a timely manner.
• Collaborate with cross-functional teams to address and solve technical challenges.
• Provide feedback to account, product, and development teams based on customer input.
• Communicate product updates and changes to customers.
• Test new features to ensure they meet customer requirements.
• Maintain records of support requests and issues.
• Stay updated on product knowledge and industry trends.
• Identify and recommend improvements to support processes.