Veterinary Support Specialist

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Requirements:

• Experience in veterinary or healthcare settings that helps you understand our unique environment.
• At least 2 years of experience in administrative or operational support roles.
• A knack for organization and precision, with an ability to manage multiple priorities effectively.
• Excellent oral and written communication skills, ensuring clarity and trust in every interaction.
• A solid command of Microsoft Office and database management, with a willingness to embrace innovative technology solutions.

Responsibilities:

• Develop, update, and manage our operational documentation and SOPs, ensuring that they embody our commitment to quality care.
• Capture and share the best practices identified across our network, making them readily accessible to every team member.
• Craft engaging training resources that facilitate smooth workflow implementation and empower our practices.
• Schedule and coordinate operational meetings, training sessions, and travel with a personal touch.
• Serve as the central point for internal enquiries, ensuring that all communications reflect our empathetic approach.
• Assist with inventory management and the procurement process, ensuring that every detail aligns with our commitment to excellence.
• Help manage password protocols and facilitate new system initiatives that support our technological advancements.
• Retrieve, compile, and present data in ways that support informed decision-making across the network.
• Assist with fee schedule revisions and charge capture audits to ensure operational efficiency and robust financial stewardship.
• Provide crucial support during account transitions, ensuring a smooth and collaborative process.
• Help monitor customer service standards and implement best practices that uphold our reputation as a caring, innovative partner.
• Assist with reputation management and social media efforts to keep our digital presence as vibrant and welcoming as our in-person interactions.
• Serve as a resource for practice process implementation, offering training and copy creation to enhance workflow and customer service.
• Contribute to the creation and unification of network standards, ensuring that every hospital upholds our shared values.
• Provide essential administrative support, from scheduling meetings and travel to coordinating special events that strengthen our community bond.