Community Support Specialist

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Requirements:

• 3+ years experience in support for technical SaaS
• Familiarity with design processes and tools
• Good technical capability and written communication skills
• Attention to detail and task prioritization

Responsibilities:

• Monitor community and social platforms
• Help moderate and organize community forum
• Identify trends for community support
• Collaborate with cross-functional teams
• Collect and prioritize customer feedback
• Craft detailed support content