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Implementation Specialist
Posted 14 days agoViewed
💎 Seniority level: Junior, 1-2 years
💸 Salary: 60000.0 - 100000.0 USD per year
🔍 Industry: Fintech
🏢 Company: Rain
🗣️ Languages: English
⏳ Experience: 1-2 years
Requirements:
- Bachelor's degree in Business, Analytics, Economics, or a related field.
- 1-2 years of experience in a product analyst or similar role, preferably at a B2B company.
- Strong analytical and problem-solving skills, with the ability to work with complex data sets.
- Experience with product analytics tools.
- Excellent communication skills and ability to work cross-functionally with diverse teams.
- Ability to work independently and take ownership of tasks while collaborating with team members.
Responsibilities:
- Managed client relationships from the moment a deal is signed until the client goes live.
- Become an expert on our developer documentation and Rain products and services.
- Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.
- Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.
- Support the design and implementation of onboarding workflows for new business customers.
- Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.
- Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.
- Work with product managers to define business requirements for onboarding and create user stories.
- Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders.
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