Why is remote work so nice? Let's try to see!
Apply
Implementation Specialist (6-Month Contract, Potential for Extension)
Posted 2 days agoViewed
💎 Seniority level: Junior, 2+ years
🔍 Industry: Digital Marketing
🏢 Company: OneLocal
⏳ Experience: 2+ years
Requirements:
- 2+ years of experience as an Implementation or Onboarding Specialist in a customer-facing role.
- Strong verbal and written communication skills.
- Ability to manage multiple projects in a fast-paced environment with shifting priorities.
- Experience in customer success, project management, or client onboarding.
- Ability to assess customer needs and align them with our product offerings.
- Strong relationship-building skills, fostering long-term client partnerships.
- Demonstrated professionalism, integrity, and problem-solving skills.
- Highly organized with strong follow-up abilities.
- Understanding of digital marketing principles, including SEO, social media, and online advertising.
Responsibilities:
- Ensure seamless onboarding for new clients, providing guidance from contract signing to platform adoption.
- Gather client requirements to support website development and digital marketing setup.
- Assist clients in accessing their social media platforms and setting up necessary credentials.
- Independently manage multiple client activation projects, ensuring smooth execution.
- Proactively identify and address potential roadblocks to optimize the client experience.
- Educate clients on our full suite of marketing tools to maximize their platform usage.
- Maintain ongoing client communication, reporting updates to internal and external stakeholders.
- Mitigate project risks to ensure timely, on-budget execution.
- Prepare training materials and project documentation to support client success.
- Contribute to best practices, methodologies, and process improvements.
- Troubleshoot and resolve client issues, collaborating with internal teams and occasionally providing after-hours support when necessary.
- Encourage clients to think strategically about their marketing goals, handling objections that may hinder project completion.
Related Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 7 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 7 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 7 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.