Implementation Specialist - Menu

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Requirements:

• 2+ years experience managing customer relationships or relevant project or account management work.
• Experience creating an excellent customer experience and demonstrated ability advocating for customers.
• Strong project management skills, including capability to manage towards critical deadlines by leveraging internal stakeholders.
• Demonstrated ability to train customers on best practices to support strong program performance.
• Demonstrated ability to solve problems using available resources, and thoughtfully explain problems and resolutions.

Responsibilities:

• Semi-independently leads the execution of a portfolio of standard implementation menu work to ensure successful outcomes.
• Regularly reviews implementation progress to ensure all menu building deliverables are on track for timely completion.
• Adheres to standard project plans and checklists based on contract scope and schedules.
• Actively participates in resolving key implementation issues presented by customers.
• At times, provides recommendations on initiatives to improve implementation velocity in collaboration with leadership and peers.
• Leads customers through the implementation process in all phases including system setup, configuration, and training for the core menu product.
• Understands customer’s goals through active communication and listening
• Works within the context of internal workflows to efficiently implement menu solutions.
• Provides regular updates on implementation projects progress and status.
• May be required to conduct work associated with Professional or Managed Services agreements.