Apply📍 United States
💸 54500.0 - 74100.0 USD per year
🔍 Restaurant technology
- 2+ years experience managing customer relationships or relevant project or account management work.
- Experience creating an excellent customer experience and demonstrated ability advocating for customers.
- Strong project management skills, including capability to manage towards critical deadlines by leveraging internal stakeholders.
- Demonstrated ability to train customers on best practices to support strong program performance.
- Demonstrated ability to solve problems using available resources, and thoughtfully explain problems and resolutions.
- Semi-independently leads the execution of a portfolio of standard implementation menu work to ensure successful outcomes.
- Regularly reviews implementation progress to ensure all menu building deliverables are on track for timely completion.
- Adheres to standard project plans and checklists based on contract scope and schedules.
- Actively participates in resolving key implementation issues presented by customers.
- At times, provides recommendations on initiatives to improve implementation velocity in collaboration with leadership and peers.
- Leads customers through the implementation process in all phases including system setup, configuration, and training for the core menu product.
- Understands customer’s goals through active communication and listening
- Works within the context of internal workflows to efficiently implement menu solutions.
- Provides regular updates on implementation projects progress and status.
- May be required to conduct work associated with Professional or Managed Services agreements.
Project ManagementSalesforceProject CoordinationJiraCommunication SkillsProblem SolvingCustomer serviceRESTful APIsAccount ManagementTrainingClient relationship managementCustomer SuccessSaaS
Posted 6 days ago
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