- Lead the UX discovery process, heuristic analysis of the current system, planner shadowing, and qualitative research to understand how expert users actually work.
- Develop user personas, journey maps, and information architecture grounded in the realities of avails, rights, and conflict-check workflows.
- Design and iterate on wireframes, interaction patterns, and clickable Figma prototypes that the team can put in front of real users before a line of production code is written.
- Solve genuinely hard interaction problems: dense data tables, bulk operations across thousands of records, condition shaping at scale, version comparison, and surfacing complex rules logic in a way that's understandable.
- Partner closely with engineering to ensure designs are technically feasible and implemented with fidelity, including building toward a reusable design system.
- Define and run usability testing, task success rate, time on task, error rate — and use those findings to drive iteration, not opinion.
- Ensure accessibility compliance (WCAG) is built in from the start.
- Balance the power and flexibility expert users expect with the structure, consistency, and guardrails a purpose-built platform should provide.
FigmaPrototyping