Senior Deployment & Implementation Specialist - (Remote - Europe - US)

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Requirements:

• 5+ years of experience in media asset management, digital media workflows, or a related field.
• Strong knowledge of video and audio formats, codecs, and post-production workflows.
• Experience with media asset management platforms, such as Iconik or similar systems.
• Excellent presentation and communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple implementation projects simultaneously and meet deadlines.
• Experience creating training materials and conducting user training sessions.
• Problem-solving mindset with a proactive approach to troubleshooting and workflow optimization.

Responsibilities:

• Gather and analyze customer requirements to define goals, timelines, and success metrics for platform deployment.
• Lead training and consultation sessions, identifying key areas of focus for platform optimization.
• Develop and maintain training materials, including user guides, video tutorials, and FAQs.
• Provide ongoing support to users, troubleshooting issues and ensuring smooth adoption of the platform.
• Work with engineers and support teams to diagnose and resolve technical issues, including API-related challenges.
• Identify workflow inefficiencies and recommend solutions to optimize media management processes.
• Document deployment strategies, customer progress, and feedback to drive continuous improvements.