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Account Manager
Posted about 1 month agoViewed
💎 Seniority level: Manager, 3+ years
📍 Location: China
🔍 Industry: SaaS
🏢 Company: SHIELD👥 11-50SaaSAnalyticsB2BSoftware
🗣️ Languages: English
⏳ Experience: 3+ years
Requirements:
- 3+ years of SaaS Enterprise Sales and /or Account Management experience with large enterprise accounts with a proven ability to create a new opportunity
- Strong executive presence and ability to develop executive-level (CxO) relationships and lead strategic initiatives with customer
- Excellent verbal/written communication skills are crucial, as you will need to convey complex information in a clear and concise manner to clients/ internal stakeholders and develop a good understanding of clients’ business goals, monetization strategies, performance metrics and support sales team to increase revenue & strengthen client relationships
Responsibilities:
- Lead expansion efforts in named set of existing accounts by connecting at the level of CXO’s.
- Participate in Value Engineering and Centres of Excellence exercises in large accounts.
- Generate new opportunities, close deals in our existing accounts and Value-based solution selling ability and understanding of ROI/cost/benefit analysis.
- Drive high engagement and demonstrate value realization & ROI of SHIELD through Executive Business Reviews and other channels.
- Collaborate effectively with Sales, Engineering, Business Development, Marketing, and Product teams on a day-to-day basis to create a new business opportunity with the clients you manage.
- Proactively identify and resolve account success blockers that may arise.
- Hands-on troubleshooting and debugging to ensure clients day-to-day technical challenges/issues are resolved in a timely and professional manner (or) Manage and escalate critical customer issues as needed to ensure timely resolution (or) Flag possible escalation, dive deep to recommend and implement corrective actions.
- Periodic review of your account performance, identify improvement opportunities, both internal and external.
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