Apply📍 United States of America
- High School Diploma required
- College Degree preferred
- Experience in the ATM industry preferred
- Call Center or Account Management a plus
- Some travel may be necessary
- Proficiency in Microsoft Office Suite; Outlook, Word, and Excel
- Proficiency in Sales Force and phone systems
- Working knowledge of PAI Reports preferred
- Must be capable of learning new software and applications
- Provide over-all support to include; educating and training partners on PAI Reports (Wizards & Reports), reconciling accounts, researching issues, updating workflows and call tickets, and assisting with paperwork and tasks as assigned
- Take incoming queue/direct calls and emails from merchants and internal departments
- Understand, resolve, and escalate the problems and challenges of SRP/CRB and identify ways to address those needs
- Build positive and long-term relationships for business growth; understand their business objectives by providing exemplary support and resolution
- Work closely with Sales to maximize sales opportunities, and help partners increase operational efficiencies
- Able to make inbound and outbound calls to identify key indicators to prevent possible attrition and to assess high-risk and/or breach of contract or service issues.
- Track and monitor account activity in an effort to identify merchants that have stopped processing; properly close all related accounts by month end.
- Maintain up-to-date knowledge of the ATM industry, as well as PAI’s products and services provided
- Communicate industry changes and company developments to the customer, as well as within the organization
- Act as a liaison between the customer and all PAI internal departments
- Identify trends in issues that may affect customer satisfaction levels and communicate to management
- Follow-up on outstanding issues
- Some travel may be required for conferences, build relationships and educate new customers on PAI Reports
SalesforceCommunication SkillsMicrosoft ExcelCustomer serviceAttention to detailOrganizational skillsWritten communicationMicrosoft Office SuiteExcellent communication skillsRelationship buildingProblem-solving skillsAccount ManagementVerbal communicationTrainingActive listeningRelationship managementSales experienceComputer skillsCRMCustomer Success
Posted 6 days ago
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