paiexternalcareers

Come join a team where you can learn and grow! PAI/Brink's is an equal opportunity employer and is fully committed to providing unimpeded access to the application/hiring process for all qualified applicants. If you are in need of reasonable accommodation with regard to access or completion of this or any stage of the PAI’s application/hiring process please contact michelle.bell@gopai.com for assistance. See the “Equal Employment Opportunity is the Law” poster at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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Jobs at this company:

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🔥 Travel Technician

Posted 3 days ago

📍 United States of America

🔍 ATM operations

🔧 Requirements

High School diploma or GED required
At least 6 months experience in electronic or mechanical repair; ATM experience highly preferred
21 years of age minimum
Compliance with all local and state firearm laws and either has obtained or capable of obtaining any necessary local or State carry license or permit
Carry an approved firearm while performing the duties of a ATM Cash Loader
Ability to prioritize and complete assignments in a timely and accurate manner
The ability to work away from home for extended periods of time including weekends.
Ability and desire to travel extensively.
Clean driving record and a valid driver’s license for the state where you live
Demonstrated ability to maintain confidentiality relating to sensitive information
Must be willing to work some overtime, Saturdays, Sundays and holidays if needed
Willingness to work alone
General knowledge of Microsoft Suite to include Outlook, Word and Excel
Ability to use a mobile device for reporting activity during the day
Working knowledge of PAI Reports a plus

💡 Responsibilities

Make on-site visits to locations to diagnose, repair, or install ATM equipment
Program ATM’s unassisted or with assistance from Technical Support
Install, repair or replace ATM signage in customer locations
Support VTS Branches with cash loading ATMs
Implement Standard Operating Procedures associated with carrying / transporting cash
Evaluate and ensure the location is secure before exiting the armored vehicle
Make on-site visits to locations to load ATMs with appropriate amount of cash
Engage with the customer to ensure high levels of customer service
Document activities within the PAI system
Guard and protect the assets of the employer
Other field and service work as required

Communication SkillsCustomer serviceAttention to detailTime ManagementInterpersonal skillsProblem-solving skillsTroubleshootingActive listening

Posted 3 days ago

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🔥 Relationship Manager, Customer Success

Posted 4 days ago

📍 United States of America

🔍 ATM portfolio management services

🔧 Requirements

High School Diploma required
College Degree preferred
Experience in the ATM industry preferred
Call Center or Account Management a plus
Proficiency in Microsoft Office Suite; Outlook, Word, and Excel
Proficiency in Sales Force and phone systems
Working knowledge of PAI Reports preferred
Must be capable of learning new software and applications

💡 Responsibilities

Provide over-all support to include; educating and training partners on PAI Reports (Wizards & Reports), reconciling accounts, researching issues, updating workflows and call tickets, and assisting with paperwork and tasks as assigned
Take incoming queue/direct calls and emails from merchants and internal departments
Understand, resolve, and escalate the problems and challenges of SRP/CRB and identify ways to address those needs
Build positive and long-term relationships for business growth; understand their business objectives by providing exemplary support and resolution
Work closely with Sales to maximize sales opportunities, and help partners increase operational efficiencies
Able to make inbound and outbound calls to identify key indicators to prevent possible attrition and to assess high-risk and/or breach of contract or service issues.
Track and monitor account activity in an effort to identify merchants that have stopped processing; properly close all related accounts by month end.
Maintain up-to-date knowledge of the ATM industry, as well as PAI’s products and services provided
Communicate industry changes and company developments to the customer, as well as within the organization
Act as a liaison between the customer and all PAI internal departments
Identify trends in issues that may affect customer satisfaction levels and communicate to management
Follow-up on outstanding issues
Some travel may be required for conferences, build relationships and educate new customers on PAI Reports

SalesforceCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeNegotiationAttention to detailTime ManagementWritten communicationMicrosoft Office SuiteInterpersonal skillsExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsAccount ManagementVerbal communicationReportingTrainingTroubleshootingActive listeningData entryRelationship managementCustomer supportCustomer Success

Posted 4 days ago

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