Account Manager (Ecommerce Company)

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Requirements:

• 3+ years of experience in account management, customer success, or client-facing roles.
• Strong communication skills with the ability to manage client relationships effectively.
• Proven ability to problem-solve and handle account challenges with a proactive mindset.
• Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously.
• Experience working in a fast-paced environment with shifting priorities.
• Ability to work independently while collaborating with remote teams.

Responsibilities:

• Serve as the primary point of contact for clients, ensuring clear and effective communication.
• Manage and resolve account-related issues, working proactively to prevent escalations.
• Maintain account health by monitoring key performance indicators and ensuring compliance with Amazon policies.
• Coordinate with internal teams to support client needs, including logistics, inventory, and general operations.
• Handle day-to-day account administration, ensuring all tasks are completed efficiently and accurately.
• Provide periodic reports and insights to clients on account performance and potential improvements.
• Identify opportunities to enhance client satisfaction and maintain long-term relationships.