Agency Account Manager (Spanish Fluency Required)

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Requirements:

• 2+ years of experience in account management or sales, or customer success.
• 2+ years of project management or onboarding/implementation experience.
• Experience in a start-up environment where you’re required to adjust on the fly.
• Proven ability to manage multiple accounts while maintaining strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Spanish fluency

Responsibilities:

• Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
• Drive daily active usage among top Spark agents.
• Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
• Become fluent with all elements of Spark’s product and service offering.
• Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
• Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
• Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
• Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
• Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.