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Technical Account Manager

Posted 27 days agoViewed

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💎 Seniority level: Middle, 3–5+ years

📍 Location: United States, Canada

💸 Salary: 80000.0 - 90000.0 USD per year

🔍 Industry: Manufacturing

🏢 Company: Amper👥 11-50CRMAdvertisingMarketingGraphic Design

🗣️ Languages: English

⏳ Experience: 3–5+ years

🪄 Skills: Project ManagementData AnalysisTroubleshootingCRMCustomer Success

Requirements:
  • 3–5+ years of experience in a customer-facing technical role, such as Technical Account Manager, Implementation Specialist, Solutions Engineer, or similar.
  • Experience in the manufacturing sector is required; familiarity with shop floor operations, ERPs, or manufacturing technology is highly preferred.
  • Strong understanding of technical concepts, including system integrations, data workflows, and basic networking.
  • Experience with ERP systems or other manufacturing software (e.g., Epicor, SAP, PLEX, JobBOSS, etc.) is a plus.
  • Proven ability to manage complex projects with multiple stakeholders, ensuring clear communication and on-time delivery.
  • Highly organized, with the ability to manage multiple implementations simultaneously.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships and manage expectations with customers.
  • Customer-first mentality with a focus on driving outcomes and value.
  • Thrives in a fast-paced, cross-functional environment, with the ability to work seamlessly with Product, Engineering, Customer Success, Sales, and other teams.
  • Familiarity with CRM systems (e.g., Salesforce) and project management tools.
  • Comfortable with analytics and dashboards to monitor progress and outcomes.
Responsibilities:
  • Own the customer journey from post-sale through go-live, ensuring a smooth implementation process for Amper's platform.
  • Lead customer onboarding activities, including installation, system configuration, and user training, to set the foundation for success.
  • Partner with customers to map Amper's solutions to their specific manufacturing workflows and operational objectives.
  • Drive fast time to value by ensuring customers achieve initial outcomes quickly and effectively.
  • Oversee and support integrations with customer systems (ERPs), coordinating technical requirements and ensuring compatibility.
  • Identify and resolve implementation challenges, escalating issues to internal teams when necessary.
  • Provide detailed feedback and insights from customer implementations to Product and Engineering teams, helping improve the platform and enhance features.
  • Act as a customer advocate in technical discussions, ensuring product updates align with real-world manufacturing use cases.
  • Partner with Engineering to troubleshoot technical issues during implementation and ensure swift resolution for customers.
  • Serve as the project manager for customer implementations, ensuring milestones are met, expectations are set, and timelines are adhered to.
  • Communicate regularly with customers to provide updates, manage risks, and address questions or concerns.
  • Build strong, trusted relationships with customer stakeholders at all levels, ensuring alignment and satisfaction during the implementation process.
  • Partner with the Customer Success Manager (CSM) to ensure a smooth handoff post-implementation and alignment on customer goals and success plans.
  • Work with the Account Executive (AE) to clarify any nuances of the deal and ensure deliverables meet the customer’s expectations.
  • Contribute to the refinement of Amper's onboarding and implementation processes to improve efficiency, scalability, and customer outcomes.
  • Document best practices, common implementation challenges, and technical solutions to share with internal teams and customers.
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