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Technical Account Manager

Posted 17 days agoViewed

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💎 Seniority level: Manager, Extensive experience

📍 Location: United States

🔍 Industry: Software Engineering

🏢 Company: Loft Labs, Inc.

🗣️ Languages: English

⏳ Experience: Extensive experience

🪄 Skills: AWSDockerCloud ComputingGCPKubernetesAzureCommunication SkillsProblem SolvingRESTful APIsDevOpsAccount ManagementTechnical supportSoftware EngineeringCustomer Success

Requirements:
  • Extensive experience in Software Engineering field, with a background in technical account management, customer success, or consulting roles focused on cloud technologies and Kubernetes.
  • Strong technical background in Kubernetes, including hands-on experience with container orchestration, cloud service architectures, and DevOps tools.
  • Excellent communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences.
  • Demonstrated ability to solve problems and adapt in rapidly changing environments.
  • Experience with virtual Kubernetes clusters and multi-tenancy solutions in cloud environments.
  • Certifications in Kubernetes (CKA/CKAD) and familiarity with cloud platforms (AWS, Azure, GCP).
  • A passion for open-source and contributing to the Kubernetes community.
  • Experience in a startup or fast-paced tech company.
Responsibilities:
  • Provide end-to-end technical guidance and support for vCluster Pro, ensuring customer success and satisfaction.
  • Partner with customers to craft and execute strategies that drive adoption and optimization of vCluster Pro within their environments.
  • Facilitate technical discussions and hands-on sessions with customers to demonstrate best practices and the value proposition of virtual Kubernetes clusters.
  • Collaborate with engineering and product teams to relay customer feedback and influence product development aligned with customer needs.
  • Assist in troubleshooting and resolving complex technical issues, leveraging your deep understanding of Kubernetes, cloud architectures, and DevOps principles.
  • Develop and maintain strong relationships with key stakeholders across customer organizations, from technical teams to executive leadership.
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