Remoote.app

Work from anywhere. Start here.

Free resume builderCompaniesLog in
Apply

Technical Account Manager

Posted 17 days agoViewed

View full description

💎 Seniority level: Manager, Extensive experience

📍 Location: United States

🔍 Industry: Software Engineering

🏢 Company: Loft Labs, Inc.

🗣️ Languages: English

⏳ Experience: Extensive experience

🪄 Skills: AWSDockerCloud ComputingGCPKubernetesAzureCommunication SkillsProblem SolvingRESTful APIsDevOpsAccount ManagementTechnical supportSoftware EngineeringCustomer Success

Requirements:
  • Extensive experience in Software Engineering field, with a background in technical account management, customer success, or consulting roles focused on cloud technologies and Kubernetes.
  • Strong technical background in Kubernetes, including hands-on experience with container orchestration, cloud service architectures, and DevOps tools.
  • Excellent communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences.
  • Demonstrated ability to solve problems and adapt in rapidly changing environments.
  • Experience with virtual Kubernetes clusters and multi-tenancy solutions in cloud environments.
  • Certifications in Kubernetes (CKA/CKAD) and familiarity with cloud platforms (AWS, Azure, GCP).
  • A passion for open-source and contributing to the Kubernetes community.
  • Experience in a startup or fast-paced tech company.
Responsibilities:
  • Provide end-to-end technical guidance and support for vCluster Pro, ensuring customer success and satisfaction.
  • Partner with customers to craft and execute strategies that drive adoption and optimization of vCluster Pro within their environments.
  • Facilitate technical discussions and hands-on sessions with customers to demonstrate best practices and the value proposition of virtual Kubernetes clusters.
  • Collaborate with engineering and product teams to relay customer feedback and influence product development aligned with customer needs.
  • Assist in troubleshooting and resolving complex technical issues, leveraging your deep understanding of Kubernetes, cloud architectures, and DevOps principles.
  • Develop and maintain strong relationships with key stakeholders across customer organizations, from technical teams to executive leadership.
Apply

Related Jobs

Apply
🔥 Technical Account Manager West
Posted 1 day ago

📍 United States, Canada, UK

🔍 Software Development

🏢 Company: Mark43👥 251-500💰 $39,999,992 Series E 10 months agoGovTechInformation ServicesLaw EnforcementPublic SafetySoftware

  • Experience as a former officer or dispatcher is strongly preferred.
  • Minimum of 5 years of experience in law enforcement, government sales, account management, or business development.
  • Former experience as a software trainer within a government space is a plus.
  • Experience working in the public safety realm.
  • Proven track record of success in managing government accounts.
  • Excellent communication and interpersonal skills.
  • Prior experience assisting clients with the post-sales processes by providing technical support.
  • The ability to communicate technical information to non-technical audiences.
  • The capacity to understand customers' needs and offer prompt solutions.
  • Strong written and verbal communication.
  • Excellent problem-solving and critical-thinking skills.
  • Initiative and motivated to solve problems.
  • Work on-site with government clients on the Mark43 CAD product.
  • Develop and maintain strong relationships with government clients, including police departments, law enforcement agencies, and emergency services.
  • Collaborate with cross-functional teams to ensure the successful implementation of government contracts.
  • Stay up to date with industry trends, regulations, and policies related to government procurement.
  • Create a strategic road map for the account management function.
  • Act as a customer advocate while working with the Customer Success team to identify, track, and drive resolution of customer pain areas.
  • Share business, product, and technical expertise to improve client relationships.
  • Coordinate with Engineering and Product leaders to learn about potential upsells and future development opportunities.
  • Create internal tracking and briefing procedures to ensure account needs are aligned.
  • Share client feedback with developers and stakeholders.
  • Acquire a thorough understanding of the Mark43 product roadmap in relation to the customer roadmap

Communication SkillsProblem SolvingCustomer serviceRESTful APIsAccount ManagementClient relationship managementSales experienceTechnical supportCustomer SuccessSaaS

Posted 1 day ago
Apply
Apply
🔥 Technical Account Manager (eCommerce and CMS)
Posted 4 days ago

📍 United States

💸 65000.0 - 80000.0 USD per year

🔍 ECommerce and CMS

  • Possess a natural analytical way of thinking.
  • Be able to explain technical concepts to non-technical users.
  • Strong interpersonal and communication skills.
  • Managing delivery on our eCommerce and CMS accounts while partnering closely with our Development team.
  • Collecting detailed business requirements and translating those requirements for web development.
  • Acting as program/project manager; product owner; business analyst; and QA.

Project ManagementBusiness AnalysisQACommunication SkillsAnalytical SkillsInterpersonal skillsAccount ManagementTroubleshootingClient relationship managementCross-functional collaboration

Posted 4 days ago
Apply
Apply
🔥 Technical Account Manager
Posted 9 days ago

📍 United States

🧭 Full-Time

💸 115000.0 - 130000.0 USD per year

🔍 Fintech, SaaS

🏢 Company: Nymbus, Inc.

  • 5+ years of experience in a Technical Account Manager, Technical Support Engineer, or Solutions Consultant role, ideally within fintech or SaaS.
  • Strong technical acumen with experience in API integrations, system configurations, and troubleshooting.
  • Ability to diagnose and resolve complex technical issues.
  • Exceptional client relationship management skills with a proactive and consultative approach.
  • Experience in core banking, digital banking, or fintech solutions is highly preferred.
  • Strong collaboration skills, working across support, engineering, product, and sales teams.
  • Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
  • Ability to thrive in a fast-paced, high-growth environment.
  • Serve as the dedicated technical advisor for assigned enterprise and high-value clients.
  • Develop a deep understanding of clients’ business objectives, system configuration, and integration needs.
  • Conduct regular technical business reviews to optimize usage, assess client health, and identify areas for improvement.
  • Provide strategic guidance on product implementation, best practices, and support.
  • Assist clients in diagnosing and resolving complex technical issues.
  • Work closely with Product Support, Engineering, and Development teams to resolve escalations efficiently.
  • Guide clients through API integrations, data migrations, and system configurations.
  • Monitor system performance and proactively address potential issues before they impact operations.
  • Manage critical escalations to ensure timely resolution of high-impact technical problems.
  • Deliver tailored training sessions on product features, capabilities, and best practices.
  • Guide clients through new feature rollouts, ensuring proper adoption and utilization.
  • Provide clients with technical documentation, FAQs, and knowledge base articles to support self-service learning.
  • Act as the voice of the client, advocating for product improvements and influencing the roadmap.
  • Collaborate with Sales and Client Success teams to support renewals, expansions, and upsell opportunities.
  • Work alongside Product Managers to relay client feedback and drive feature enhancements.
  • Partner with Professional Services to ensure smooth onboarding and implementation projects.
  • Track key account health metrics, identifying risks and opportunities for intervention.
  • Develop and refine playbooks for handling common technical challenges and customer workflows.
  • Stay up to date with Fintech industry trends, regulatory requirements, and evolving best practices

SQLAPI testingREST APITroubleshootingJSONClient relationship managementTechnical supportSaaS

Posted 9 days ago
Apply
Apply
🔥 Senior Technical Account Manager
Posted 10 days ago

📍 North America

🧭 Full-Time

🔍 Software Development

🏢 Company: Aiven👥 501-1000💰 $210,000,000 Series D almost 3 years agoDatabaseCloud Data ServicesArtificial Intelligence (AI)Open SourceCloud Infrastructure

  • Experience in a customer facing technical role; experience building relationships with executive and technical decision makers.
  • Fluency in one or more programming languages such as Java, Python, Go or Ruby.
  • Ability to understand customers’ technical requirements on an architectural level and articulate to the Product team or supporting Solution Architecture team.
  • Experience implementing proof of concepts as needed, to work with Aiven services in order to address business requirements.
  • Knowledgeable of public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups.
  • Linux operating system; demonstrable experience using various Linux utilities and tools (installation, securing system, storage, etc.) and a good grasp of networking basics like DNS and VPC.
  • A fairly deep conceptual and hands-on understanding of Kafka and at least one of Cassandra or Opensearch (Elasticsearch).
  • Demonstrable use of a relational databases preferably PostgreSQL and/or MySQL (migration experience from Oracle to PostgreSQL is an asset).
  • Help customers/partners succeed, building successful relationships during the entire customer journey.
  • Develop a deep (and technical) understanding of the customer’s/partner’s business priorities, operational model/objectives, cloud environment, cloud architecture/roadmap, and their technical initiatives.
  • Maintain awareness of customer/partner operations as the Aiven advisor to assist with operational planning, risk management and act as an advisor for deployments.
  • Act as an advocate of the customer/partner and conduit into various Aiven cross-functional teams & leadership, including Sales, Support, Engineering and Product Management.
  • Conduct regular operational reviews with customer/partner on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
  • Extract and maintain account insights and capture in systems of record.
  • Participate in sales account planning and support account penetration/pipeline growth strategies.
  • Actively contribute to customer/partner stability, enablement, and growth.
  • Travel up to 50% of the time.

AWSPostgreSQLProject ManagementPythonSQLCloud ComputingJavaRubyApache KafkaClickhouseData StructuresGoREST APICommunication SkillsLinuxExcellent communication skillsRelationship buildingProblem-solving skillsAccount ManagementJSONCustomer Success

Posted 10 days ago
Apply
Apply
🔥 Technical Account Manager
Posted 27 days ago

📍 United States, Canada

🧭 Full-Time

💸 80000.0 - 90000.0 USD per year

🔍 Manufacturing

🏢 Company: Amper👥 11-50CRMAdvertisingMarketingGraphic Design

  • 3–5+ years of experience in a customer-facing technical role, such as Technical Account Manager, Implementation Specialist, Solutions Engineer, or similar.
  • Experience in the manufacturing sector is required; familiarity with shop floor operations, ERPs, or manufacturing technology is highly preferred.
  • Strong understanding of technical concepts, including system integrations, data workflows, and basic networking.
  • Experience with ERP systems or other manufacturing software (e.g., Epicor, SAP, PLEX, JobBOSS, etc.) is a plus.
  • Proven ability to manage complex projects with multiple stakeholders, ensuring clear communication and on-time delivery.
  • Highly organized, with the ability to manage multiple implementations simultaneously.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships and manage expectations with customers.
  • Customer-first mentality with a focus on driving outcomes and value.
  • Thrives in a fast-paced, cross-functional environment, with the ability to work seamlessly with Product, Engineering, Customer Success, Sales, and other teams.
  • Familiarity with CRM systems (e.g., Salesforce) and project management tools.
  • Comfortable with analytics and dashboards to monitor progress and outcomes.
  • Own the customer journey from post-sale through go-live, ensuring a smooth implementation process for Amper's platform.
  • Lead customer onboarding activities, including installation, system configuration, and user training, to set the foundation for success.
  • Partner with customers to map Amper's solutions to their specific manufacturing workflows and operational objectives.
  • Drive fast time to value by ensuring customers achieve initial outcomes quickly and effectively.
  • Oversee and support integrations with customer systems (ERPs), coordinating technical requirements and ensuring compatibility.
  • Identify and resolve implementation challenges, escalating issues to internal teams when necessary.
  • Provide detailed feedback and insights from customer implementations to Product and Engineering teams, helping improve the platform and enhance features.
  • Act as a customer advocate in technical discussions, ensuring product updates align with real-world manufacturing use cases.
  • Partner with Engineering to troubleshoot technical issues during implementation and ensure swift resolution for customers.
  • Serve as the project manager for customer implementations, ensuring milestones are met, expectations are set, and timelines are adhered to.
  • Communicate regularly with customers to provide updates, manage risks, and address questions or concerns.
  • Build strong, trusted relationships with customer stakeholders at all levels, ensuring alignment and satisfaction during the implementation process.
  • Partner with the Customer Success Manager (CSM) to ensure a smooth handoff post-implementation and alignment on customer goals and success plans.
  • Work with the Account Executive (AE) to clarify any nuances of the deal and ensure deliverables meet the customer’s expectations.
  • Contribute to the refinement of Amper's onboarding and implementation processes to improve efficiency, scalability, and customer outcomes.
  • Document best practices, common implementation challenges, and technical solutions to share with internal teams and customers.

Project ManagementData AnalysisTroubleshootingCRMCustomer Success

Posted 27 days ago
Apply
Apply
🔥 Technical Account Manager (TAM)
Posted 30 days ago

📍 United States, Canada

🧭 Full-Time

🔍 Pool and Spa Service Software

🏢 Company: Skimmer👥 11-50💰 $74,000,000 Private 5 months agoService IndustryInformation TechnologySoftware

  • 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred.
  • 1-2 years of merchant processing experience preferred.
  • Skills in product training, and comfortable “re-re-selling” the customer on Skimmer.
  • Proficient with CRM systems like HubSpot.
  • Proficient in Excel/Google Sheets.
  • Lead onboarding sessions for new enabled customers, focused on educating them on Skimmer’s billing platform.
  • Conduct training sessions for AM enabled customers to demonstrate the benefits and usage of Skimmer Billing.
  • Assist customers with the implementation and setup of Skimmer Billing, ensuring the solution is tailored to meet their specific business needs.
  • Assist team members with complex billing situations, which includes investigating and helping solve unhealthy billing accounts.
  • Monitor the adoption and usage of the billing platform to 60% of TPV threshold

Data AnalysisProblem SolvingRESTful APIsAccount ManagementCRMCustomer SuccessSaaS

Posted 30 days ago
Apply
Apply
🔥 Technical Account Manager - Ansible Automation Platform
Posted about 1 month ago

📍 United States of America

🧭 Full-Time

💸 104020.0 - 166310.0 USD per year

🔍 Open source software solutions

  • 5+ years of experience as a software developer, enterprise administrator, or providing technical support in a development environment.
  • Extensive technical knowledge of Red Hat Ansible Automation Platform and similar automation technologies.
  • Experience with configuration management, application deployment, and infrastructure orchestration technologies.
  • Outstanding verbal and written communication skills.
  • Ability to convey complex information clearly and concisely.
  • Bachelor's degree in a technology-related discipline is preferred.
  • Experience in DevOps environments preferred.
  • Software engineering background preferred.
  • Experience with RPM-based Linux and Java technologies preferred.
  • Experience with container technologies such as Docker and Kubernetes preferred.
  • Experience deploying applications in cloud environments preferred.
  • Good comprehension of CI and CD concepts preferred.
  • Familiarity with source code management tools preferred.
  • Support enterprise customers implementing Red Hat Ansible Automation Platform solutions.
  • Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
  • Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
  • Rapidly learn and stay current with new technologies, including container orchestration and automation environments.
  • Provide expertise on the implementation and use of Ansible Automation Platform.
  • Perform technical reviews to identify and prevent issues.
  • Maintain a comprehensive understanding of customer's infrastructures and product usage.
  • Investigate and respond to support requests through various channels.
  • Provide strategic advice on Red Hat products.
  • Manage and document customer cases, and collaborate with various internal teams.
  • Create and maintain technical documentation for knowledge sharing.
  • Manage and grow customer relationships through attentive support.
  • Visit customer sites as needed.

AWSDockerGitJavaKubernetesCI/CDLinuxDevOpsMicroservicesAnsible

Posted about 1 month ago
Apply
Apply
🔥 Principal Technical Account Manager (TAM)
Posted about 2 months ago

📍 United States, Canada

🧭 Full-Time

🔍 Software Development

NOT STATED
NOT STATED

AWSCloud ComputingJavaJVMREST APIMicroservices

Posted about 2 months ago
Apply
Apply
🔥 Technical Account Manager
Posted about 2 months ago

📍 United States of America

🧭 Full-Time

💸 134400.0 - 184800.0 USD per year

🔍 Financial technology

🏢 Company: Galileo Financial Technologies👥 501-1000💰 $77,000,000 Series A over 5 years agoIT ManagementFinancial ServicesBankingFinTech

  • BS in Information Systems, Information Technology, Business, or related field, or equivalent experience.
  • Excellent organization skills and critical thinking abilities.
  • Experience with APIs, cloud networking, and troubleshooting API issues.
  • 5+ years of IT Project Management experience preferred.
  • Ability to build effective project plans considering technical details and dependencies.
  • Ability to earn trust and build positive relationships.
  • Vendor Relation experience preferred, especially in the credit and debit card space.
  • Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices.
  • Monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels.
  • Plan and proactively drive engagement across customer’s programs to improve their experience with Galileo.
  • Manage complex interdependencies across multiple parties to build and launch client programs.
  • Provide planning and advisory guidance on implementations to clients and internal teams.
  • Review project status, set deadlines, manage schedules, and prepare status reports.
  • Influence remote teams on best practices and prioritization.
  • Assess project issues and develop resolutions.
  • Work directly with APIs, review logs, and troubleshoot technical issues.
  • Collaborate with internal project staff resources.
  • Participate in evaluating existing systems and business functions.
  • Gather, communicate, and prioritize both business and technical requirements.
  • Balance project planning, execution, risk, and issue mitigation.
  • Develop new processes that align with company objectives.

Project ManagementCloud ComputingAPI testingREST APITroubleshooting

Posted about 2 months ago
Apply
Apply
🔥 Technical Account Manager - Majors & Enterprise (Mid Atlantic)
Posted 2 months ago

📍 USA

🔍 Cloud security

🏢 Company: Wiz, Inc.

  • 3+ years in technical customer-facing roles such as Technical Account Manager or Solutions Engineering.
  • Strong understanding of cloud services, architectures, and security best practices.
  • CSP level certifications preferred (e.g., Certified Solutions Architect, Certified DevOps Engineer).
  • Familiarity with container technologies (e.g., Docker, Kubernetes) and their security considerations.
  • Strong problem-solving capabilities and troubleshooting skills.
  • Proven experience in building relationships with enterprise clients.
  • Excellent communication and interpersonal skills for engaging stakeholders.
  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
  • Provide customers with expert guidance on deployment and operational best practices.
  • Serve as the primary liaison for technical questions or escalations.
  • Contribute to workshops to help customers unlock the full value of the Wiz platform.
  • Develop trusted advisor relationships with customer stakeholders to increase adoption and retention.
  • Help customers create Success Plans outlining goals and key performance indicators.
  • Identify and address technical issues collaboratively with Engineering and Support.
  • Advocate for customer needs across departments and manage account escalations.
  • Collaborate with Sales and Renewal teams for contract renewals and expanding usage.

AWSDockerCloud ComputingCybersecurityKubernetesTechnical support

Posted 2 months ago
Apply