Senior Technical Account Manager

Posted 9 days agoViewed

📍 Location: North America

🔍 Industry: Software Development

🏢 Company: Aiven👥 501-1000💰 $210,000,000 Series D almost 3 years agoDatabase Cloud Data Services Artificial Intelligence (AI)Open Source Cloud Infrastructure

🗣️ Languages: English

🪄 Skills: AWSPostgreSQLProject ManagementPythonSQLCloud ComputingJavaRubyApache KafkaClickhouseData StructuresGoREST APICommunication SkillsLinuxExcellent communication skillsRelationship buildingProblem-solving skillsAccount ManagementJSONCustomer Success

Requirements:

Experience in a customer facing technical role; experience building relationships with executive and technical decision makers.
Fluency in one or more programming languages such as Java, Python, Go or Ruby.
Ability to understand customers’ technical requirements on an architectural level and articulate to the Product team or supporting Solution Architecture team.
Experience implementing proof of concepts as needed, to work with Aiven services in order to address business requirements.
Knowledgeable of public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups.
Linux operating system; demonstrable experience using various Linux utilities and tools (installation, securing system, storage, etc.) and a good grasp of networking basics like DNS and VPC.
A fairly deep conceptual and hands-on understanding of Kafka and at least one of Cassandra or Opensearch (Elasticsearch).
Demonstrable use of a relational databases preferably PostgreSQL and/or MySQL (migration experience from Oracle to PostgreSQL is an asset).

Responsibilities:

Help customers/partners succeed, building successful relationships during the entire customer journey.
Develop a deep (and technical) understanding of the customer’s/partner’s business priorities, operational model/objectives, cloud environment, cloud architecture/roadmap, and their technical initiatives.
Maintain awareness of customer/partner operations as the Aiven advisor to assist with operational planning, risk management and act as an advisor for deployments.
Act as an advocate of the customer/partner and conduit into various Aiven cross-functional teams & leadership, including Sales, Support, Engineering and Product Management.
Conduct regular operational reviews with customer/partner on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
Extract and maintain account insights and capture in systems of record.
Participate in sales account planning and support account penetration/pipeline growth strategies.
Actively contribute to customer/partner stability, enablement, and growth.
Travel up to 50% of the time.

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