Senior Technical Account Manager (Penetration Testing)

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Requirements:

• At least 5-7 years of technical account management or customer success experience in Cyber Security or Technology Industry.
• Experience with vulnerability discovery management and risk management frameworks.
• Scripting knowledge (e.g. Python, Bash, SQL) for developing solutions.
• Ability to explain technical concepts to non-technical audiences.
• Relevant certifications in cybersecurity or security management like Security+, CISSP, CISA.
• Excellent time management and multi-tasking skills.
• Customer-centric mindset focused on delivering value.
• Proactive approach to addressing client challenges.
• Strategic thinking and innovative solution provision.
• Excellent verbal and written communication skills.

Responsibilities:

• Develop the scope and rules of engagement of penetration tests and direct researchers.
• Gather requirements and understand customer needs using consultative communication.
• Analyze the client's assets related to their digital attack surface and security programs.
• Provide technical expertise to clients and internal stakeholders.
• Review assessment health to improve test quality and mitigate risk.
• Assist customers in optimizing pentesting programs.
• Collaborate to address concerns and identify expansion opportunities.
• Handle technical escalations that may arise during engagements.