Technical Account Manager - (Remote - US)

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Requirements:

• 8 years of relevant experience, including 5+ years in a customer-facing, consultative role, and a Bachelor’s degree in information systems, computer science, or a related field.
• Strong programming skills in one or more of the following: Java, Scala, Python, or JavaScript.
• Proficiency in cloud technologies, Kubernetes, data structures, algorithms, and enterprise systems.
• Demonstrated ability to manage complex client relationships and lead cross-functional efforts.
• Strong communication skills, including the ability to present technical information to a broad audience.
• Familiarity with search technologies, databases, and SQL is highly desirable.
• Willingness to travel as needed and ability to work independently.

Responsibilities:

• Serve as the primary technical point of contact for key clients, ensuring that their needs are met efficiently and effectively.
• Provide proactive recommendations to help clients optimize the use of products and achieve their business objectives.
• Collaborate with cross-functional teams, including engineers, client success, and support, to resolve technical issues and deliver robust solutions.
• Establish trusted advisor status with both technical and business decision-makers within client organizations.
• Mentor and support colleagues on the Technical Success team, contributing to their professional development.
• Continuously advocate for client needs and influence internal product roadmaps and strategies based on customer feedback.