Technical Account Manager - Ansible Automation Platform

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Requirements:

• 5+ years of experience as a software developer, enterprise administrator, or providing technical support in a development environment.
• Extensive technical knowledge of Red Hat Ansible Automation Platform and similar automation technologies.
• Experience with configuration management, application deployment, and infrastructure orchestration technologies.
• Outstanding verbal and written communication skills.
• Ability to convey complex information clearly and concisely.
• Bachelor's degree in a technology-related discipline is preferred.
• Experience in DevOps environments preferred.
• Software engineering background preferred.
• Experience with RPM-based Linux and Java technologies preferred.
• Experience with container technologies such as Docker and Kubernetes preferred.
• Experience deploying applications in cloud environments preferred.
• Good comprehension of CI and CD concepts preferred.
• Familiarity with source code management tools preferred.

Responsibilities:

• Support enterprise customers implementing Red Hat Ansible Automation Platform solutions.
• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
• Rapidly learn and stay current with new technologies, including container orchestration and automation environments.
• Provide expertise on the implementation and use of Ansible Automation Platform.
• Perform technical reviews to identify and prevent issues.
• Maintain a comprehensive understanding of customer's infrastructures and product usage.
• Investigate and respond to support requests through various channels.
• Provide strategic advice on Red Hat products.
• Manage and document customer cases, and collaborate with various internal teams.
• Create and maintain technical documentation for knowledge sharing.
• Manage and grow customer relationships through attentive support.
• Visit customer sites as needed.