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Customer Success Manager

Posted 3 months agoViewed

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💎 Seniority level: Manager, 2+ years

📍 Location: Portugal

💸 Salary: 32300.0 - 38000.0 EUR per year

🔍 Industry: Commerce infrastructure, SaaS

🏢 Company: Salsify👥 501-1000💰 over 2 years ago🫂 Last layoff over 2 years agoManagement Information SystemsE-CommerceCloud ComputingAnalyticsSoftware

⏳ Experience: 2+ years

🪄 Skills: SalesforceCross-functional collaborationData analyticsChange ManagementCustomer SuccessSaaS

Requirements:
  • 2+ years as a Customer Success Manager within a SaaS organization, consultant, technical account manager or equivalent.
  • Proven track record of driving measurable customer outcomes and success.
  • Documented client health scores and utilization targets within a Customer Success tool.
  • Comfort handling a high volume of new and existing customers.
  • Experience navigating complex project implementations and/or programs.
  • Track record of leading technical conversations and persuading others.
  • Handled challenging or complex customers or situations with demonstrated resolutions.
  • Worked cross-functionally with sales, professional services, product, and marketing peers.
Responsibilities:
  • Ensures the customer is achieving business value for every stage of their customer lifecycle journey, post-sale.
  • Responsible for adoption of all licensed products and ensures customers are receiving business value and ROI.
  • Recommends and carries out joint strategic success and value plans with their portfolio of customers.
  • Performs business reviews up through senior leadership to share progress, metrics, wins, and recommendations for the future.
  • Captures customer product feedback and enhancement requests metrics and KPIs and documents them in Salesforce.
  • Helps customers plan and execute a digital shelf program.
  • Evangelizes customer success stories and customer success systems and processes.
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