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Customer Success Manager (SaaS, Affiliate, iGaming)

Posted 14 days agoViewed

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💎 Seniority level: Manager, At least 2 years

📍 Location: Ukraine, Poland, Czech Republic, Portugal, Spain

🔍 Industry: SaaS, Affiliate, iGaming

🏢 Company: All Cares

🗣️ Languages: English

⏳ Experience: At least 2 years

🪄 Skills: Data AnalysisCRMCustomer Success

Requirements:
  • At least 2 years of experience in Customer Success, Onboarding management, Account, or Customer Care roles.
  • Expertise in iGaming/Trading Affiliate Marketing.
  • Experience with CRM solutions like Pipedrive, Hubspot, etc. and CS solutions like ChurnZero, Gainsight, etc.
  • English proficiency at Upper-Intermediate (B2) or higher.
  • Passionate, proactive, and responsible.
Responsibilities:
  • Guide new customers through product setup and conduct training sessions.
  • Maintain regular communication to track customer goals and satisfaction.
  • Conduct check-ins and QBRs to assess progress.
  • Proactively address inquiries and issues to provide resolutions.
  • Foster trust with customer stakeholders and reduce churn.
  • Analyze customer success metrics.
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