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Solutions Manager

Posted 2024-11-18

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💎 Seniority level: Manager, 3+ years in customer satisfaction and business operations, 1+ years using POS software

📍 Location: United States

🔍 Industry: Tech or SAAS

🏢 Company: Hireio, Inc.

🗣️ Languages: English, Chinese

⏳ Experience: 3+ years in customer satisfaction and business operations, 1+ years using POS software

Requirements:
  • Excellent communication, organizational, and influencing skills in English and Chinese.
  • Bachelor Degree.
  • 3+ years of experience in customer satisfaction and business operations.
  • 1+ years of experience using POS software.
  • Proven experience in customer onboarding and training.
  • Experience with Salesforce CRM.
  • Experience in tech industry or SAAS company.
  • Project Manager or Product Manager experience is a plus.
  • Network certificates (CCNA/CCNP) are a plus.
Responsibilities:
  • Ensure smooth integration of new customers into products and services.
  • Deliver comprehensive onboarding programs and build strong customer relationships.
  • Serve as the primary point of contact during and after onboarding.
  • Provide ongoing support to ensure customer satisfaction and retention.
  • Design and implement onboarding processes while coordinating with various departments.
  • Identify opportunities for enhancing the customer experience.
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