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Solutions Manager

Posted 3 months agoViewed

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šŸ’Ž Seniority level: Manager, 3+ years in customer satisfaction and business operations, 1+ years using POS software

šŸ“ Location: United States

šŸ” Industry: Tech or SAAS

šŸ¢ Company: Hireio, Inc.

šŸ—£ļø Languages: English, Chinese

ā³ Experience: 3+ years in customer satisfaction and business operations, 1+ years using POS software

šŸŖ„ Skills: Project ManagementSalesforceBusiness OperationsCommunication Skills

Requirements:
  • Excellent communication, organizational, and influencing skills in English and Chinese.
  • Bachelor Degree.
  • 3+ years of experience in customer satisfaction and business operations.
  • 1+ years of experience using POS software.
  • Proven experience in customer onboarding and training.
  • Experience with Salesforce CRM.
  • Experience in tech industry or SAAS company.
  • Project Manager or Product Manager experience is a plus.
  • Network certificates (CCNA/CCNP) are a plus.
Responsibilities:
  • Ensure smooth integration of new customers into products and services.
  • Deliver comprehensive onboarding programs and build strong customer relationships.
  • Serve as the primary point of contact during and after onboarding.
  • Provide ongoing support to ensure customer satisfaction and retention.
  • Design and implement onboarding processes while coordinating with various departments.
  • Identify opportunities for enhancing the customer experience.
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šŸ¢ Company: HCEsquared

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  • 5+ years of experience in data analysis, business intelligence, or account management, preferably with a focus on strategic or enterprise accounts.
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  • Familiarity with strategic account management processes and methodologies.
  • Experience with CRM systems (Salesforce, etc.).
  • Proficient with Microsoft Word, PowerPoint, Excel, and Outlook.
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  • Partner with the Solutions team to develop and implement joint business plans.
  • Review account performance and address challenges proactively.
  • Collaborate with internal teams for customized solutions.
  • Drive revenue growth through upselling and cross-selling.
  • Lead project delivery ensuring client satisfaction.
  • Create and maintain dashboards and performance reports.
  • Conduct analysis on customer behavior to guide strategic recommendations.

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Posted 25 days ago
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