Solutions Manager

Posted 7 months agoViewed

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💎 Seniority level: Manager, 3+ years in customer satisfaction and business operations, 1+ years using POS software

📍 Location: United States

🔍 Industry: Tech or SAAS

🏢 Company: Hireio, Inc.

🗣️ Languages: English, Chinese

⏳ Experience: 3+ years in customer satisfaction and business operations, 1+ years using POS software

🪄 Skills: Project ManagementSalesforceBusiness OperationsCommunication Skills

Requirements:

Excellent communication, organizational, and influencing skills in English and Chinese.
Bachelor Degree.
3+ years of experience in customer satisfaction and business operations.
1+ years of experience using POS software.
Proven experience in customer onboarding and training.
Experience with Salesforce CRM.
Experience in tech industry or SAAS company.
Project Manager or Product Manager experience is a plus.
Network certificates (CCNA/CCNP) are a plus.

Responsibilities:

Ensure smooth integration of new customers into products and services.
Deliver comprehensive onboarding programs and build strong customer relationships.
Serve as the primary point of contact during and after onboarding.
Provide ongoing support to ensure customer satisfaction and retention.
Design and implement onboarding processes while coordinating with various departments.
Identify opportunities for enhancing the customer experience.

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