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Technical Support

Posted 2024-10-23

View full description

💎 Seniority level: Entry, Prior remote IT support experience

🔍 Industry: IT support

🏢 Company: Sirius Support

⏳ Experience: Prior remote IT support experience

Requirements:
  • High school diploma or equivalent; technical certifications a plus.
  • Prior remote IT support experience.
  • Familiarity with Office 365 applications.
  • Basic networking knowledge (TCP/IP, DNS, DHCP).
  • Strong problem-solving and communication skills.
  • Customer-focused and adaptable to new technologies.
Responsibilities:
  • Provide Level 1-2 technical support via phone, email, and remote access.
  • Diagnose and resolve hardware, software, and network problems.
  • Collaborate with team members and maintain detailed documentation.
  • Perform routine system maintenance tasks.
  • Proactively identify and prevent IT issues.
  • Ensure adherence to service level agreements (SLAs).
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