Zencastr

πŸ‘₯ 1-10πŸ’° about 3 years agoAudioPodcastMedia and EntertainmentWeb AppsBroadcastingSoftwareSocial MediaπŸ’Ό Private Company
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Zencastr is revolutionizing the podcasting industry, making it easy for podcasters to record studio-quality audio interviews remotely. Our platform allows creators to connect with guests worldwide and record each participant's audio locally, ensuring pristine quality without VoIP compression or distortion. We offer a user-friendly experience, complete with automatic post-production services and cloud storage integration, from MP3 to lossless WAV recording. We're not just building software; we're empowering voices. Zencastr is a fully distributed team of passionate engineers and designers focused on pushing the boundaries of audio technology. Our tech stack includes Swift, SwiftUI, and Xcode for our mobile app, with a focus on scalability and performance. Our engineering culture values a deep understanding of computer science fundamentals and a passion for solving complex technical challenges. We embrace a collaborative environment, where every team member has a real impact. Working at Zencastr means you'll join a high-growth startup environment, with a commitment to innovation, and the freedom to contribute where you are. You'll be part of a team dedicated to building the future of podcasting. We're currently experiencing a strong growth trajectory and have secured funding rounds to support our expansion. Zencastr offers a remote-first culture, allowing team members to work from anywhere in the EU and US. Join us and make a difference in the world of podcasting, one voice at a time!

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πŸ“ Philippines

🧭 Full-Time

πŸ’Έ 9.0 - 11.0 USD per hour

πŸ” Podcasting Solutions

  • At least 3 years of experience in a customer-facing position in a technical support environment (preferably SaaS)
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Strong team player possessing the willingness to seek feedback, adapt practices, and continuously learn and evolve
  • A love of podcasts and/or experience creating podcast content
  • Provide prompt, efficient, and detailed support to Zencastr users via email and chat to understand their needs and ensure their success with Zencastr
  • Work with customers to understand how they use Zencastr’s products to resolve their issues
  • Master case resolution, customer concerns, and utilization of feedback
  • Achieve expert working knowledge of our products
  • Troubleshoot & replicate reported bugs and clearly document customer feature requests
  • Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base
  • Identify process improvements and other product features to reduce the number of customer inquiries
  • Flourish in a high-growth tech environment where change is constant
  • Willing to work full-time and on a shifting schedule

Communication SkillsCustomer serviceRESTful APIsWritten communicationAdaptabilityTroubleshootingActive listeningJSONTechnical supportCustomer supportSaaS

Posted 16 days ago
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πŸ“ EU, US

🧭 Full-Time

πŸ” Software Development

  • 5+ years of iOS development experience
  • Deep understanding of Swift
  • Knowledge of building scalable, consumer-based iOS apps
  • Deep understanding of threading, and memory management
  • Grasp of Swift, Concurrency, SwiftUI, and Xcode
NOT STATED

Design PatternsiOS DevelopmentSwiftMobile testingRESTful APIsDebugging

Posted 2 months ago
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