- Lead by example and set high standards for customer service.
- Analyze incoming requests to identify patterns and drive improvements.
- Develop strategies with Head of Customer Support to improve customer experience.
- Recruit, mentor, and manage the support team, providing feedback and motivation.
- Communicate effectively with customers (courier partners, customers, and merchants).
- Ensure the team meets Service Level Agreements (SLAs).
LeadershipData AnalysisPeople Management+5 more