- Handle customer, courier, and merchant inquiries through live chat, phone, and email support
- Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
- Support multiple Wolt markets, countries, user types, and ticket flows
- Maintain a high-quality customer experience by using empathy and company tone of voice
- Follow internal processes, policies, playbooks, and escalation paths
- Use multiple support platforms, communication channels, and operational tools simultaneously
Customer support