Principal Product Manager, Post-Delivery Experiences

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Requirements:

• 10+ years of software product management experience in high-leverage roles.
• 5+ years working in SaaS startups, ideally in ecommerce or retail fields.
• Track record of creating highly intuitive and usable business- and consumer-facing experiences.
• Ability to drive growth in ambiguous environments and bring others along.
• Proven ability to collaborate across teams and geographies.
• Skilled in analyzing and synthesizing data to set strategic goals while ensuring continuous measurement and iteration against it.
• Exceptional communication skills, with the ability to flex your style based on the audience and effectively engage C-level executives.
• Ability to keep perspective.
• Bachelor's degree in business administration, marketing, computer science, economics, or a related field; or equivalent work experience.

Responsibilities:

• Develop a deep understanding of our platform, application suite, market and customers to drive strategic planning and growth in returns, exchanges, delivery claims and similar capabilities.
• Serve as a driving force for innovation in the customer and end user experience, working closely with design and research teams on developing the best UX for hundreds of millions of consumers.
• Interface with clients to gather requirements, iterate on product features, and represent Narvar as a valuable business partner.
• Build strong relationships and facilitate strategic alignment and decision-making with cross-functional leads and other product managers.
• Identify and interpret immediate and/or upcoming client needs and work with the team to develop a product feature plan that addresses them.
• Specify, prioritize, and communicate product requirements that contain user stories, business rules, flows, interaction design guidance, and use cases.
• Define and analyze key product feature metrics to optimize features post-launch.