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🔥 Implementation Manager - Customer Experience (Remote)

Posted 12 minutes ago

📍 United States

🧭 Full-Time

💸 70000.0 - 90000.0 USD per year

🔍 Energy

🏢 Company: PosiGen👥 251-500💰 $150,000,000 Debt Financing 11 months agoSolar GreenTech Renewable Energy Clean Energy Energy

🔧 Requirements

3–5+ years of experience in product management, project management, or operational strategy, preferably in solar, energy, or technology sectors.
Demonstrated success in developing and scaling new products or programs, from concept to execution.
Strong analytical skills with the ability to use data to drive decisions and measure outcomes.
Exceptional communication skills—written, verbal, and visual—with the ability to influence cross-functional stakeholders and leadership.
Proficient in project management tools (e.g., Jira, Asana, Smartsheet, Monday.com) and data platforms (e.g., Excel, Looker, Sigma).
Ability to thrive in a fast-paced, ambiguous environment and drive clarity through collaboration and structure.
Experience working with cross-functional teams including engineering, operations, customer care, and finance.
A bias toward action, with a focus on results, experimentation, and continuous improvement.
Passion for clean energy, customer experience, and operational excellence.

💡 Responsibilities

Leads high-impact projects focused on improving operational workflows, tooling, and customer experience across the solar lifecycle.
Facilitates cross-functional collaboration between product, operations, CX, engineering, and executive leadership to drive clarity, prioritization, and execution.
Identifies process inefficiencies, system limitations, and data gaps; develops actionable recommendations based on root cause analysis and business intelligence.
Oversees development and optimization of internal platforms and tools by translating business needs into product requirements.
Creates structured documentation to support implementation plans, SOPs, and strategic decision-making.
Establishes project milestones and tracking systems to monitor performance and ensure timely execution of initiatives.
Communicates status updates and key insights to leadership and stakeholders, enabling informed decisions and business agility.
Supports the rollout of new product features and process improvements, ensuring alignment across impacted teams.

Project Management Business Intelligence Data Analysis Product Management Project Coordination Jira Cross-functional Team Leadership Operations Management Agile methodologies MS Office Strong communication skills Data visualization Stakeholder management Strategic thinking Process improvement

Posted 12 minutes ago

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🔥 Associate Account Manager, ANZ

Posted 41 minutes ago

📍 Melbourne/Sydney

🔍 AdTech / MarTech

🏢 Company: Branch Metrics

🔧 Requirements

1-2 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
Proven ability to communicate effectively in Korean, both written and verbally
Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams
Experience supporting customers with cloud-based SaaS solutions
Problem-solving skills around business and technical product questions
Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption
Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.

💡 Responsibilities

Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth
Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured
Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
Build compelling demonstrations, presentations, and business value documents
Identify and resolve business issues
Assist and support with technical issue resolution
Accelerate adoption, manage engagement, and lead value creation

Business Intelligence Data Analysis Salesforce Google Analytics Jira Tableau Communication Skills Analytical Skills Customer service RESTful APIs Problem-solving skills Account Management Client relationship management Strong communication skills Cross-functional collaboration Relationship management Sales experience Strategic thinking Customer support Customer Success SaaS

Posted 41 minutes ago

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🔥 Strategic Finance Manager US REMOTE

Posted about 3 hours ago

📍 United States of America

🔍 Pharmaceutical and CRO

🏢 Company: External👥 10-50 Business Intelligence Apps Software

🔧 Requirements

Knowledge and understanding of pharmaceutical and CRO industry.
Knowledge of the proposal development process, budgeting, contracting, invoicing, and the overall business organization and functional areas, and commercial strategy.
Strong attention to detail while maintaining a high level of strategic understanding
General understanding of financial tools
Proficiency in all MS-Office applications with advanced MS Excel skillset (manipulating complex files, designing/auditing algorithms, macros, etc.)
Minimum of 3 years working in a related role (CRO/Pharmaceutical, Proposals, Contracts, or Finance environment.
Commercial experience, ideally in proposals, contracts, and finance.
Demonstrated Experience in at least one of the three following key areas: Budget/Pricing Development, Corporate Finance, Contract Management/Negotiation
Possess strong analytical and negotiation skills in addition to excellent verbal and written communication skills
Ability to work in a time-sensitive environment including the ability to handle multiple projects simultaneously.
Ability to work with limited supervision.

💡 Responsibilities

Provide integrated strategic pricing support across business units.
Create & negotiate creative client-focused deal structures.
Create, Manage and enforce preferred payment terms.
Act as a conduit and extension for Finance to drive Change Order process.
Advise, consult and liaise with Finance on forecasting and recognition of actuals.
Client facing negotiations.
Maximize marginal contribution and gross profit on each RFP/contract.

Business Development Data Analysis Communication Skills Analytical Skills Negotiation Attention to detail Reporting Budgeting Strong communication skills Cross-functional collaboration Risk Management Strategic thinking Financial analysis Finance Budget management

Posted about 3 hours ago

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🔥 Customer Support Specialist

Posted about 3 hours ago

📍 United States

🧭 Full-Time

🔍 SaaS, Legal Technology

🏢 Company: Alt Legal👥 11-50💰 Seed almost 9 years agoSaaS Legal Software

🔧 Requirements

4+ years’ experience in client-facing role, involving support of SaaS or professional web-based solutions
2+ years’ Work-from-Home Experience
Intermediate knowledge of MS Office and Google programs, particularly Excel and Google Sheets
Strong written and verbal communication skills
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
Superb personal organizational skills to ensure all client commitments are met
Ability to empathize with and advocate for our customers
Ability to quickly learn new concepts and teach others
Excellent problem-solving skills

💡 Responsibilities

Act as a first point of contact for all day-to-day questions received via Alt Legal’s support email, live chat, and phone line.
Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
Escalate system-wide issues to the product team and ensure issues are communicated to relevant internal teams.
Look for commonalities in client questions and proactively provide input to the Customer Success and Product Teams to enhance training materials and documentation, as well as to enhance the product.
Provide platform training to key stakeholders and end-users, connecting the value of Alt Legal to client initiatives.
Work directly with clients advising them on how to best leverage Alt Legal in coordination with the relevant Customer Success Manager.
Work to understand key client use cases and attributes in order to provide context-driven responses and training.
Provide exceptional service to clients in order to help support the Customer Success team’s goals of reduced customer churn, revenue expansion, opportunity identification, and higher client product adoption, satisfaction, and overall account health.
Stay current with system changes and updates.
Act as the client advocate, working cross-departmentally with internal teams to successfully resolve client concerns and questions.

Google Analytics Communication Skills Problem Solving Customer service Attention to detail Written communication Excellent communication skills Adaptability MS Office Empathy Verbal communication Training Active listening Strong communication skills Technical support Customer support SaaS

Posted about 3 hours ago

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🔥 Copy & Content Writer (001-00128)

Posted about 10 hours ago

📍 Philippines

🧭 Contract

💸 1000.0 - 1500.0 AUD per month

🔍 Landscaping products

🏢 Company: Hunt St

🔧 Requirements

Proven experience as a Copy & Content Writer, Copywriter, or in a similar role.
Strong understanding of SEO best practices, including keyword placement, meta tags, and content optimization techniques (keywords will be provided).
Exceptional writing, editing, and proofreading skills with strong attention to detail.
Ability to create engaging, conversion-focused content for a variety of target audiences.
Strong organizational and time-management skills with the ability to meet deadlines in a fast-paced environment.

💡 Responsibilities

Blog Article Writing
Product Descriptions
SEO Optimization
Content Strategy Support
Editing & Proofreading

Content creation Content management Communication Skills Analytical Skills Collaboration Problem Solving Customer service SEO RESTful APIs Attention to detail Organizational skills Time Management Documentation Adaptability Teamwork Writing Active listening Strong communication skills Sales experience Market Research Creativity Marketing Editing Digital Marketing Research skills WordPress Customer support English communication

Posted about 10 hours ago

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🔥 Agency Account Manager (Spanish Fluency Required)

Posted about 11 hours ago

📍 United States

🧭 Full-Time

💸 90000.0 - 110000.0 USD per year

🔍 Insurance

🏢 Company: Spark Advisors👥 11-50💰 $25,000,000 Series B about 1 year agoFinancial Services Retirement Employee Benefits

🔧 Requirements

2+ years of experience in account management or sales, or customer success.
2+ years of project management or onboarding/implementation experience.
Experience in a start-up environment where you’re required to adjust on the fly.
Proven ability to manage multiple accounts while maintaining strict attention to detail.
Excellent listening, negotiation, and presentation abilities.
Spanish fluency

💡 Responsibilities

Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
Drive daily active usage among top Spark agents.
Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
Become fluent with all elements of Spark’s product and service offering.
Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.

Project Management Written communication Excellent communication skills Account Management Negotiation skills Strong communication skills Relationship management Sales experience CRM Customer Success

Posted about 11 hours ago

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🔥 Dermatology Territory Account Specialist – Albany / Syracuse – Remote

Posted about 12 hours ago

📍 United States of America

🧭 Full-Time

💸 114100.0 - 211900.0 USD per year

🔍 Pharmaceuticals

🏢 Company: internal_careers_for_acquired_entities

🔧 Requirements

Bachelor’s degree required, advanced degree a plus.
2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.

💡 Responsibilities

Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aim to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Communication Skills Analytical Skills Collaboration Microsoft Excel Customer service Compliance Interpersonal skills Account Management Negotiation skills Strong communication skills Cross-functional collaboration Relationship management Sales experience

Posted about 12 hours ago

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🔥 Dermatology Territory Account Specialist – Boston South / Providence – Remote

Posted about 12 hours ago

📍 United States of America

🧭 Full-Time

💸 93800.0 - 234000.0 USD per year

🔍 Pharmaceuticals, Biotech

🏢 Company: internal_careers_for_acquired_entities

🔧 Requirements

2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
Must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory border.
Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory.
Must have a valid driver’s license.

💡 Responsibilities

Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aim to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Communication Skills Collaboration Customer service Compliance Interpersonal skills Relationship building Account Management Negotiation skills Strong communication skills Sales experience

Posted about 12 hours ago

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🔥 Lead Care Manager

Posted about 13 hours ago

📍 United States

🧭 Full-Time

🔍 Healthcare

🏢 Company: Vynca

🔧 Requirements

2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations
Working knowledge of government and community resources related to social determinants of health
Excellent oral and written communication skills
Positive interpersonal skills required
Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet

💡 Responsibilities

Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
Oversees the development of the client care plans and goal settings
Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
Connect clients to other social services and supports that are needed
Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
Evaluate client’s progress and update SMART goals
Provide mental health promotion
Arrange transportation (e.g., ACCESS)
Complete all documentation, including outcome measures within the timeframes established by the individual care plans
Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
Complete monthly reporting to ensure program compliance
Attend training as assigned

Communication Skills Collaboration Problem Solving Customer service Mentoring Organizational skills Time Management Written communication Documentation Interpersonal skills Adaptability Relationship building Problem-solving skills MS Office Teamwork Research Fluency in English Reporting Active listening Client relationship management Strong communication skills Cross-functional collaboration Data entry Team management Stakeholder management Computer skills CRM Customer support

Posted about 13 hours ago

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🔥 Claims & Provider Relations Advocate - Evernorth Behavioral ...

Posted about 14 hours ago

📍 United States

💸 24.0 - 36.0 USD per hour

🔍 Behavioral Health

🔧 Requirements

Bachelor's degree in the mental health field or psychology/social work-related field (family communications, health coaching, community/public health or other related major), or a bachelor’s degree in an unrelated field and 2-3 years of experience in the behavioral health field.
Customer Service experience
Experience in the Evernorth Behavioral Care Specialist/Advocacy role
Able to excel and/or prior successful experience in a virtual team environment
Ability to maintain a professional and positive image to members, providers, facilities, billing offices, etc.
Candidate must possess superb interpersonal communication skills
Effective listening and organizational skills, with the ability to manage multiple tasks
Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several claim systems and applications
Independent problem solving skills
Strong time management skills
Ability to type effectively and have strong PC skills
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

💡 Responsibilities

Assist a member or provider with understanding how a claim has processed
Verify claim status for a member or provider
Educate a member or provider on billing protocols
Write or correct authorizations to ensure claims are paid correctly
Send claims for adjustment/reprocessing
Request duplicate EOBs for a member or provider
Send a request for a cancelled check copy, to reissue a check, or request a stop pay/do not reissue on a check
Provide follow-up on issues by making outbound calls when necessary
Send resources to members and providers via email
Submit a complaint on the member or provider’s behalf
Send an Advocate Handoff/Help Request (AHHR) for escalated or complex issues
Assist providers with contract related inquiries and demographic updates
Independently problem-solve to ensure accurate information is given, exceptional customer service, and first call resolution is achieved

Communication Skills Problem Solving Customer service Time Management Multitasking Interpersonal skills Excellent communication skills Active listening Strong communication skills Computer skills Technical support

Posted about 14 hours ago

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