Zuora

👥 1001-5000💰 Private 4 months ago🫂 Last layoff about 2 years agoDeveloper APIsBillingSaaSPaymentsSoftware📈 Public Company
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Zuora empowers businesses to thrive in the Subscription Economy. We provide a leading cloud-based subscription management platform, Zuora Central, that automates the entire order-to-cash process, from quoting and billing to collections and revenue recognition. Zuora serves a diverse range of industries, helping companies worldwide monetize new business models and cultivate strong customer relationships. Our impact is significant, transforming how businesses operate and engage with their subscribers. Our engineering teams leverage a robust and modern tech stack, including Salesforce APEX, LWC, Java, Spring, NodeJS, ReactJS, and REST APIs. We foster a collaborative and innovative engineering culture, emphasizing automation, quality, and continuous learning. We value both individual contributions and team dynamics, with remote-friendly work arrangements and a global team structure creating an inclusive environment for employees across different locations. Zuora is committed to building an inclusive high-performance culture where employees feel valued and empowered. We offer competitive compensation and benefits, generous time off, parental leave, and opportunities for professional development. Our 'ZEO' culture emphasizes ownership, collaboration, and making a positive impact for our customers and the world. As a publicly traded company (NYSE: ZUO), Zuora continues to experience significant growth, driven by the increasing adoption of subscription-based business models. Our substantial funding and acquisitions demonstrate our commitment to innovation and market leadership in the subscription management space.

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Jobs at this company:

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📍 United States

💸 175000.0 - 350000.0 USD per year

🔍 Software, Hardware, Media, Telecom, IoT

  • 10+ years of solution sales experience managing complex SaaS sales-cycles with demonstrated ownership of territory and account management
  • Track record of consistent over-achievement of quotas + revenue goals.
  • Proven ability to effectively identify, sell to C-level executives, and leverage existing network
  • Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
  • Ability to develop account plans to go wider and sell into additional LOBs / units within customer hierarchy
  • Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
  • Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
  • Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
  • Strong computer skills including the G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce
  • Bachelor's degree (sales training methodologies is a plus)
  • Complete Zuora’s in depth onboarding and sales training to b​ecome an expert in Zuora’s messaging, products and services and unique sales approach
  • Develop your own account, territory, and opportunity plans to manage ​the complete and complex sales cycles to drive maximum value and adoption of Zuora’s complete multi-product portfolio
  • Cultivate and leverage partner & alliance relationships to support customer & territory expansion.
  • Identify and secure expansion / cross-sell opportunities within your assigned book of business
  • E​xceed your quarterly and annual sales quota; identify opportunities and proactive pipeline creation that will fuel the ongoing growth of your business
  • Meet & E​xceed Annual renewal targets
  • Lead/leverage an account team of Solution Engineers, Business Development Representatives, Revenue Advisors, Marketing, Product, and Customer Success Architects to develop and manage sales pipeline and enhance customer relationships and value realized.
  • Accurately forecast profitable and predictable territory performance through adherence of our sales process
  • Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues
  • Ability to travel when required

SQLBusiness DevelopmentCloud ComputingSalesforceCross-functional Team LeadershipREST APIStrategic ManagementNegotiationPresentation skillsWritten communicationExcellent communication skillsRelationship buildingAccount ManagementClient relationship managementSales experienceMarket ResearchStrategic thinkingCRMFinancial analysisCustomer SuccessSaaS

Posted 15 days ago
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🧭 Full-Time

💸 95200.0 - 168000.0 USD per year

🔍 Subscription Economy

  • 4+ years in an engineering environment as a senior engineer or lead.
  • Technical aptitude and ability to assist engineering teams with process and technical solutions.
  • Enjoys interacting with multiple internal stakeholders (such as Sales, Marketing, Customer Success, GS, Product Management and Support). Also with Customers and Partners
  • Strong written, verbal communication and presentation skills including the ability to build effective presentations.
  • Ability to build, lead and execute strategy in a cross-functional environment.
  • Strong tolerance for ambiguity; able to focus and execute in a changing environment; ability to make things happen.
  • Self-starter who truly enjoys working in a fast-paced high volume transaction environment.
  • AS/BS in computer science, engineering, or other related major is a plus
  • Previous hands-on experience with one or more Managed Service offerings is a plus.
  • Hands-on experience with Zuora products is a plus.
  • The ability to travel is a plus
  • Plan, direct, and monitor operational/tactical activities of a highly matrixed global team across regions.
  • Responsible for leading the Managed Services team for a set group of customers
  • Monitoring and managing Zuora workflows and process on behalf of customers when appropriate
  • Helping engineers with troubleshooting problems that arise
  • Managing and overseeing delivery on requests from customers
  • Assisting engineers with technical solutions around data, workflows, and the Zuora application in whole
  • Ensuring that any service disruptions are addressed and resolved in a timely manner regardless of technical team responsible for resolution
  • Providing reports to customers on activity, failure rates, work volume, etc.
  • Observing day to day operations and making recommendations for enhancements to workflows and/or business processes
  • Working with GS and other Zuora teams on enhancements for customers
  • Assisting with testing and/or implementation of new services working with other Zuora teams
  • Manage knowledge transfer and process documentation
  • Provide vendor oversight to 3rd party partners to ensure seamless integration and process flows
  • Assist in the evaluation and improvement of the onboarding/offboarding procedures
  • Participate and influence in creation of team strategy
  • Provides some technical as well as people leadership
Posted 22 days ago
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📍 Costa Rica

🔍 Software solutions

  • 1-4 years of experience managing and troubleshooting software solutions, ideally in Billing, CRM, or ERP domains
  • Need to have basic knowledge of Oracle SQL and PLSQL
  • Quick learner
  • Technical aptitude and ability to troubleshoot problems
  • Customer service skills
  • Communication skills
  • Monitoring and managing Zuora workflows and processes on behalf of customers where appropriate
  • Respond promptly to incidents, service requests, and alerts, and troubleshoot issues to resolution within agreed-upon SLOs.
  • Troubleshooting problems that arise
  • Communicating details around disruptions or potential problems as documented in-process materials and run books
  • Ensuring that any service disruptions are addressed in a timely manner according to run book instructions
  • Providing reports to customers on activity, failure rates, work volume, etc.
  • Provide input and assistance on processes and process documentation

TroubleshootingCRM

Posted 23 days ago
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📍 EMEA

🧭 Full-Time

🔍 Subscription Economy

  • At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions.
  • Experience in customer-facing solution delivery within a professional services organization as a TAM or similar role.
  • Expertise in ERP, Order to Cash, Billing, and/or CRM solutions.
  • Proficiency in SQL, PLSQL, or another programming language.
  • Ability to review API documentation and troubleshoot API integrations.
  • Experience in requirements gathering, use case documentation, business analysis, and system design.
  • Conduct requirements gathering, gap analysis, testing, and support sessions with customers.
  • Collaborate with Zuora Product Engineers on customer use cases and feedback.
  • Maintain overall customer health and establish system configurations for each customer.
  • Provide expertise on Zuora product configurations, APIs, and integration best practices.
  • Document requirements, user stories, and design sound functional and technical solutions.
  • Deliver custom training materials and support customers through scheduled calls.

LeadershipSQLBusiness AnalysisCommunication SkillsCollaborationRelationship management

Posted 4 months ago
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