Zuora

👥 1001-5000💰 Private 6 months ago🫂 Last layoff over 2 years agoDeveloper APIsBillingSaaSPaymentsSoftware📈 Public Company
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Zuora empowers businesses to thrive in the Subscription Economy. We provide a leading cloud-based subscription management platform, Zuora Central, that automates the entire order-to-cash process, from quoting and billing to collections and revenue recognition. Zuora serves a diverse range of industries, helping companies worldwide monetize new business models and cultivate strong customer relationships. Our impact is significant, transforming how businesses operate and engage with their subscribers. Our engineering teams leverage a robust and modern tech stack, including Salesforce APEX, LWC, Java, Spring, NodeJS, ReactJS, and REST APIs. We foster a collaborative and innovative engineering culture, emphasizing automation, quality, and continuous learning. We value both individual contributions and team dynamics, with remote-friendly work arrangements and a global team structure creating an inclusive environment for employees across different locations. Zuora is committed to building an inclusive high-performance culture where employees feel valued and empowered. We offer competitive compensation and benefits, generous time off, parental leave, and opportunities for professional development. Our 'ZEO' culture emphasizes ownership, collaboration, and making a positive impact for our customers and the world. As a publicly traded company (NYSE: ZUO), Zuora continues to experience significant growth, driven by the increasing adoption of subscription-based business models. Our substantial funding and acquisitions demonstrate our commitment to innovation and market leadership in the subscription management space.

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Jobs at this company:

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🧭 Full-Time

💸 262400.0 - 393600.0 USD per year

🔍 SaaS

  • 10+ years of relevant, hands-on product management experience and demonstrated success bringing products to market at leading enterprise software SaaS companies and have 6+ years of leadership experience, hiring, mentoring, and developing both individual contributors and product leaders
  • In-depth knowledge of Order to Cash (CPQ, Billing, Accounts Receivables, Revenue) and integration solutions.
  • Experience with ERP Account Receivables module is a must, preferably worked with Oracle, Netsuite, Workdays or SAP
  • Experience working in an Agile/Scrum environment.
  • Knowledgeable in Subscription billing concepts a must.
  • Ability to analyze complex business data and customer use cases.
  • Experience applying AI/ML concepts to enterprise software applications
  • Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages and how SaaS integrations work.
  • Strong product design skills, from both a technical API and user interface design perspective
  • Strategic thinker with the ability to translate market insights into actionable product strategies and initiatives.
  • Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams and stakeholders.
  • Strong analytical skills and data-driven decision-making approach, with the ability to analyze complex data sets and draw meaningful insights.
  • Entrepreneurial mindset with a passion for innovation and driving continuous improvement in product offerings and market positioning.
  • Own the end-to-end product lifecycle for Zuora’s CPQ, Billing and Accounting Product Lines.
  • Be the product domain expert, understand the market and customer needs and competition.
  • Own and execute products that deliver ongoing customer value to the CFO’s office
  • Own end-to-end feature delivery, including working with user experience on prototypes, authoring functional requirements and functional specification documents, creating and prioritizing user stories, analyzing user data to drive decision making and documenting delivery of quarterly releases.
  • Work on the detailed use cases and come up with solutions to address the Customers’ needs.
  • Track tickets related to the critical new enhancement requests or bugs and work with the Engineering and Support Teams to find the fix.
  • Own the Product Roadmap and drive the release planning and delivery efforts.
  • Develop competitive expertise to assist in outbound product positioning and inform internal development priorities.
  • Assist product marketing with core positioning and messaging for the product.
Posted about 16 hours ago
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🔥 Solution Consultant
Posted 11 days ago

💸 72000.0 - 127000.0 USD per year

🔍 Fintech

  • Strong understanding of accounts receivable processes, financial systems, and related technologies.
  • Prior experience in handling enterprise-level deals with a proven track record of managing complex technical negotiations.
  • Ability to articulate complex technical concepts in a simplified manner ("Tell me like I am five").
  • Prepare and deliver customized technical product demonstrations at client meetings, webinars, and customer events, aligning value-based storylines that resonate with the target audience.
  • Delivering product messaging effectively through whiteboard and slide presentations, manage proof of concepts, and contribute to RFP response documents.
  • Address various functional and technical customer queries and requirements, performing comprehensive workflow analyses and deep examinations of the interaction between Zuora Collections and customers' infrastructures.
Posted 11 days ago
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💸 72000.0 - 127000.0 USD per year

🔍 SaaS, Fintech

  • Minimum of 3 professional experience in a similar technical pre-sales/Sales Engineering role, preferably within the SaaS or Fintech industries
  • Strong understanding of accounts receivable processes, financial systems, and related technologies.
  • Prior experience in handling enterprise-level deals with a proven track record of managing complex technical negotiations.
  • Prepare and deliver customized technical product demonstrations at client meetings, webinars, and customer events, aligning value-based storylines that resonate with the target audience.
  • Delivering product messaging effectively through whiteboard and slide presentations, manage proof of concepts, and contribute to RFP response documents.
  • Address various functional and technical customer queries and requirements, performing comprehensive workflow analyses and deep examinations of the interaction between Zuora Collections and customers' infrastructures.
  • Collaborate with internal teams, including sales, product management, and client services, to execute sales strategy and achieve business objectives.
  • Collect, assess, and convey diverse customer requirements to central product management, acting as a liaison between clients and internal teams.
  • Advocate for the Zuora Collections brand, actively promoting product solutions and services to prospects, potential/existing customers, and partners.
  • Conduct training sessions for sales teams on Zuora Collections' product suite, covering technical aspects and new product features.
Posted 11 days ago
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📍 United States

💸 95200.0 - 168000.0 USD per year

🔍 Software Development

  • 6+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect) and/or an operational finance role (financial analyst, billing specialist, accounts receivable specialist, treasury analyst)
  • Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription Economy
  • Excellent presentation skills and the ability to drive discussions for both small and large groups within organizations
  • Strong business value selling experience and familiarity with SaaS and Cloud technology
  • An understanding of subscription and recurring revenue business models
  • Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.)
  • General understanding of API development and various coding languages (php, ruby, java, etc.)
  • Bachelor's Degree and/or relevant FinTech experience
  • Complete Zuora’s in-depth onboarding and sales training to become an expert in Zuora’s products, services, unique solutions, and technical capabilities
  • Own the technical relationships with a deep understanding of customer needs and constraints
  • Deliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora’s platform will allow their business to succeed and grow
  • Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries
  • Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing
  • Act as the front-line liaison to our product management team by informing our product roadmap based on prospects’ needs
  • Own making sure the customer is realizing value against their expectations
  • Responsible for defining & monitoring the business case and KPIs in the account plan
  • Help shape commercial strategy and technical action plan
  • Help identify white space including the extension of our footprint & capabilities and expansion into new BUs
  • Commercially present solutions in easy-to-grasp ways
  • Coordinate resources from across Zuora & partners from a technical standpoint
  • Work with product & solution management to share the context (why) behind customer requests and potential applicability to others in a segment
  • Manage escalations internally and externally with support from AEs and Customer Support to identify a root cause and action plan
  • Ask for customer reference after milestones are delivered, with follow-up support from AEs and customer advocacy
  • Collaborate with solution architects in overall design and approach
  • Support sales and marketing at field events with product demonstrations and technical subject matter expertise
  • Respond to technical elements of RFI’s / RFP’s
  • Travel throughout your sales territory

SQLCloud ComputingJavaJavascriptSalesforceAPI testingCommunication SkillsCustomer serviceRESTful APIsPresentation skillsWritten communicationExcellent communication skillsVerbal communicationSales experienceTechnical supportFinancial analysisData analyticsCustomer SuccessSaaS

Posted 14 days ago
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🔍 Software Development

  • 10-12 years years of experience architecting/Designing/Implementing and Operating large scale private or public cloud infrastructure that was hosting customer facing software applications
  • Indepth experience in AWS Cloud services - EC2, ECS, EKS, S3, Elastic Cache, RDS etc..
  • In depth experience in trouble shooting availability and performance issues across the technology stack
  • Strong experience in Monitoring & Observability
  • Strong experience in capacity management of diverse infrastructure and platform components
  • In-depth experience in automating Implementation and operational activities using CI/CD Pipelines and micro services architecture
  • Excellent communication, problem solving, critical thinking, Challenge status quo and outcome driven
  • Good experience in agile practice
  • Good programming knowledge in python or any modern language
  • Experience with automation sub-systems (Shell, Ansible, Puppet, Jenkins, Terraform, ECS, Kubernetes)
  • Experience in infrastructure services (DNS, Mail Relays, NTP, CDN, LBs, SSL Certificates)
  • Experience in Database environments such as Oracle and MySQL
  • Experience in Data refresh and Data sync services and technologies that implements those services
  • Good knowledge in Messaging Queues, APIs, Application servers
  • Experience in using ELK stack, Grafana
  • Knowledge in API Gateways and Caching technologies
  • Be an Escalation point to provide technical leadership and drive customer impacting Incidents to Faster Mitigation
  • Drive initiatives to execute on our cloud reliability strategy to achieve transformative results in availability, Time to Mitigate, Customer detected & Impacted Incidents, and cost
  • Drive Full stack observability and diagnostic automations
  • Provide technical leadership to transform the team to run the operations with AI/ automations and Nurture partnerships
  • Help in Hiring and Mentoring Junior Engineers
  • Drive Self service automations
  • Own and be accountable for efficiency improvements in operations
  • Technical leadership to drive quality in problem management
  • Lead Operational readiness reviews, define the controls and automate
  • Ideate and action initiatives to operationalize cost efficiencies and improve customer experience
  • Develop team’s delivery roadmap, drive PI planning and own the delivery of the roadmap through the sprints
  • Partner across product engineering, Product management , support and field to improve productivity and experience
Posted 23 days ago
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🔥 Sr Revenue Advisor
Posted about 1 month ago

📍 United States, Canada

🧭 Full-Time

💸 109400.0 - 193100.0 USD per year

🔍 Software Development

  • BA/BS in Accounting or Finance
  • Strong working knowledge of ASC 606 and IFRS 15
  • Experience with technical sales processes
  • Complete onboarding and sales training on Zuora’s products
  • Deliver product demonstrations to C-Level audience
  • Manage escalations and coordinate technical resources

AccountingPresentation skills

Posted about 1 month ago
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🔥 Customer Solution Engineer
Posted about 1 month ago

📍 United States, Canada

🧭 Full-Time

💸 95200.0 - 168000.0 USD per year

🔍 Software Development

  • 3+ years in Sales Engineering
  • Excellent presentation skills
  • Strong business value selling experience
  • Understanding of subscription business models
  • General understanding of API development
  • Complete Zuora’s onboarding and sales training
  • Own technical relationships and customer adoption
  • Deliver product demonstrations to C-Level
  • Secure technical wins and handle objections
  • Act as a liaison to product management
  • Shape commercial strategy and technical action plan
  • Support sales and marketing at field events

PHPJavaSaaS

Posted about 1 month ago
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📍 United States

🧭 Full-Time

💸 95200.0 - 168000.0 USD per year

🔍 Software Development

  • 4+ years in an engineering environment as a senior engineer or lead.
  • Technical aptitude and ability to assist engineering teams with process and technical solutions.
  • Enjoys interacting with multiple internal stakeholders (such as Sales, Marketing, Customer Success, GS, Product Management and Support). Also with Customers and Partners
  • Strong written, verbal communication and presentation skills including the ability to build effective presentations.
  • Ability to build, lead and execute strategy in a cross-functional environment.
  • Strong tolerance for ambiguity; able to focus and execute in a changing environment; ability to make things happen.
  • Self-starter who truly enjoys working in a fast-paced high volume transaction environment.
  • Plan, direct, and monitor operational/tactical activities of a highly matrixed global team across regions.
  • Responsible for leading the Managed Services team for a set group of customers
  • Monitoring and managing Zuora workflows and process on behalf of customers when appropriate
  • Helping engineers with troubleshooting problems that arise
  • Managing and overseeing delivery on requests from customers
  • Assisting engineers with technical solutions around data, workflows, and the Zuora application in whole
  • Ensuring that any service disruptions are addressed and resolved in a timely manner regardless of technical team responsible for resolution
  • Providing reports to customers on activity, failure rates, work volume, etc.
  • Observing day to day operations and making recommendations for enhancements to workflows and/or business processes
  • Working with GS and other Zuora teams on enhancements for customers
  • Assisting with testing and/or implementation of new services working with other Zuora teams
  • Manage knowledge transfer and process documentation
  • Provide vendor oversight to 3rd party partners to ensure seamless integration and process flows
  • Assist in the evaluation and improvement of the onboarding/offboarding procedures
  • Participate and influence in creation of team strategy
  • Provides some technical as well as people leadership

LeadershipProject ManagementSQLData AnalysisSalesforceSoftware ArchitectureCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCI/CDCustomer serviceRESTful APIsDevOpsDocumentationProblem-solving skillsTroubleshootingProcess improvementTechnical supportData managementCustomer SuccessSaaS

Posted 2 months ago
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