- Act as the primary point of contact for Partners’ operational teams for the effective use of OSP.
- Lead successful deployments and operational go-lives for OSP features, ensuring Partners are prepared and ready.
- Coordinate with Ocado teams to ensure Partners receive the knowledge and information required for successful utilisation of OSP.
- Collaborate with internal Ocado teams to build and maintain positive Partner relationships.
- Review and maintain excellent knowledge of Partner KPIs and performance.
- Share best practice with Partner OSP teams.
- Highlight process improvements within Ocado, Partner OSP operations, and onsite Ocado teams.
Project ManagementStakeholder management