- Conduct professional B2C cold calls to prospective clients and families.
- Speak confidently and compassionately with adult children, family caregivers, and elderly clients.
- Identify potential home care needs and qualify prospects based on their situation, timeline, and care requirements.
- Educate prospects about home care, CNA support, medication assistance, companionship, and nursing-related care coordination.
- Use a consultative selling approach rather than high-pressure sales tactics.
- Build rapport with prospects and establish trust during initial conversations.
- Maintain accurate call notes, prospect information, follow-ups, and lead status.
- Follow up consistently with qualified prospects and help move opportunities through the sales process.
- Support relationship-building with physicians, clinics, discharge planners, and other healthcare providers.
Lead GenerationRelationship buildingActive listening