Towing dispatcher experience with Towbook

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Requirements:

• Previous experience as a dispatcher in the towing or roadside assistance industry is required.
• Hands-on experience with Towbook or similar dispatching software is essential.
• Excellent communication skills, both verbal and written.
• Strong organizational capabilities and attention to detail.
• Ability to work effectively in high-pressure situations and make timely decisions.
• Familiarity with local roads and geographic areas is a plus.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Strong customer service focus and problem-solving skills.
• A collaborative mindset and ability to work well in a team-oriented environment.

Responsibilities:

• Receive and evaluate incoming requests for towing and roadside assistance via phone and Towbook application.
• Collect essential information including the customer's location, vehicle details, and type of service needed.
• Utilize Towbook to input dispatch information accurately and manage service requests efficiently.
• Dispatch tow trucks and coordinate service personnel based on immediate requirements and vehicle availability.
• Monitor dispatched services to ensure prompt response and resolution of customer issues.
• Provide regular updates to customers regarding estimated arrival times and service status.
• Maintain comprehensive records of all calls, interactions, and dispatch activities in Towbook.
• Address customer inquiries and resolve any issues professionally and courteously.
• Collaborate with towing operators and team members to facilitate smooth operations and improve customer satisfaction.