Towing Company Accountant Coordinator

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Requirements:

• Previous experience in account management, customer service, or a related field, preferably in the towing or automotive sector.
• Strong verbal and written communication skills, with a talent for building rapport with clients.
• Excellent organizational and multitasking abilities to manage multiple accounts effectively.
• Proficiency in Microsoft Office, particularly Excel, for managing data and generating reports.
• Familiarity with towing operations and the relevant industry landscape is beneficial.
• Ability to work collaboratively within a team environment while demonstrating independent problem-solving skills.
• Detail-oriented mindset with a focus on accuracy and quality in all tasks.
• Demonstrated ability to thrive in a fast-paced, ever-changing atmosphere.
• Customer-centric attitude with a commitment to delivering outstanding service.

Responsibilities:

• Manage day-to-day communications and relationships with client towing companies, addressing inquiries and resolving issues promptly.
• Coordinate the onboarding process for new towing accounts, ensuring all necessary information and requirements are fulfilled.
• Oversee the scheduling and dispatching of towing services, collaborating with internal teams to meet client needs efficiently.
• Maintain comprehensive and accurate records of client accounts, including contracts, service agreements, and transaction histories.
• Generate and send out regular invoices to clients, ensuring precision in billing and records management.
• Monitor outstanding payments and follow up with clients to ensure timely payment processes.
• Conduct regular check-ins with clients to gather feedback, offer support, and explore opportunities for additional services.
• Work closely with the sales team to identify and cultivate upselling opportunities within existing customer accounts.