Towbook dispatcher

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Requirements:

• Proven experience as a dispatcher, specifically in the towing or roadside assistance industry.
• Familiarity with Towbook dispatch software is highly preferred.
• Strong verbal and written communication skills.
• Attention to detail and the ability to manage multiple tasks simultaneously.
• Capability to work under pressure and make informed decisions quickly.
• Knowledge of local road networks and geographical areas is advantageous.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Commitment to providing outstanding customer service and problem-solving capabilities.
• A collaborative mindset and the ability to work as part of a team.

Responsibilities:

• Handle incoming calls from customers requesting towing and roadside assistance services.
• Collect essential information such as location, vehicle type, and reason for service.
• Utilize Towbook dispatch software to enter, track, and manage service requests accurately.
• Dispatch tow trucks and service personnel based on urgency and availability.
• Monitor the status and location of tow trucks to ensure prompt responses.
• Maintain communication with customers regarding estimated arrival times and service updates.
• Document all service interactions and maintain accurate records within Towbook.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Collaborate with drivers and team members to optimize operational efficiency.