- Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts.
- Maintain macro-level understanding of account business needs and support activities.
- Operate and drive account health campaigns.
- Collaborate with Product and Engineering to resolve technical issues.
- Own end-to-end resolution of escalated cases.
- Monitor upcoming product releases.
- Create SQL-based queries to identify and address emerging technical issues.
- Participate in on-call rotations.
SQLData AnalysisRESTful APIs+2 more