- Act as the main point of contact for Enterprise and Strategic Account Managers for OM-related queries.
- Manage cable orders, shipment queries, and replacements.
- Address and resolve customer order and shipment issues.
- Serve as the DRI for all customer RMA requests, including serial numbers and device count alignment.
- Provide hands-on assistance with quoting and CPQ for Account Managers.
- Collaborate with Finance, Fulfillment, and Customer Support to ensure seamless order processing.
- Maintain customer and order information in CRM systems like Salesforce and Zuora.
- Process sales orders, churn, and account reconciliations.
SalesforceData managementGoogle Workspace