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Enterprise Account Manager

Posted 11 days agoViewed

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💎 Seniority level: Manager, 4+ years

📍 Location: United States

🔍 Industry: SaaS

🏢 Company: Motive

⏳ Experience: 4+ years

🪄 Skills: SalesforceCommunication SkillsCustomer serviceRESTful APIsNegotiationPresentation skillsAccount ManagementSales experienceCRMSaaS

Requirements:
  • 4+ years of SaaS sales experience in a customer expansion or account management role, ideally within a SaaS or technical sales environment.
  • Demonstrated success in achieving sales goals, such as President’s Club or Rep of the Year.
  • Strong consultative sales methodology and negotiation skills (MEDDIC/MEDDPICC experience is a plus).
  • Technical aptitude with the ability to demonstrate a moderately complex product effectively.
  • Excellent communication and presentation skills, capable of translating technical concepts to non-technical stakeholders.
  • Self-starter who thrives in a fast-paced, dynamic environment and takes initiative to solve complex problems.
  • Strong organizational skills with the ability to manage multiple accounts and competing priorities effectively.
  • Growth-oriented with a passion for continuous learning and a drive to understand customer business models.
Responsibilities:
  • Serve as the primary point of contact for assigned accounts, proactively identifying needs, resolving issues, and managing overall account health to drive retention and revenue growth.
  • Develop and implement strategic account plans that align with client goals, focusing on upsells, cross-sells, and renewals.
  • Lead discovery calls, product demos, and trials to understand business challenges and align Motive’s solutions to customer goals.
  • Monitor account health, addressing potential issues swiftly and coordinating with internal teams to mitigate risks and ensure customer satisfaction.
  • Maintain detailed account records, tracking key interactions, customer feedback, and sales activities in CRM.
  • Collaborate closely with Sales Engineering to address technical inquiries and ensure smooth product integration and adoption.
  • Conduct regular business reviews to assess product adoption, gather feedback, and present tailored solutions that drive value.
  • Demonstrate a consistent attention to detail in accurate sales forecasting and KPI tracking.
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