Apply📍 US, Canada
💸 90000.0 - 120000.0 USD per year
🔍 Nonprofit technology
- Experience in Customer Success/Account Management, owning retention and expansion targets.
- Keen eye for opportunities to increase customer value through expansion.
- Ability to pitch products, maintain a pipeline and qualify/demonstrate to customers.
- Strong work ethic and ability to handle challenging situations.
- Ability to think on feet and manage multiple relationships.
- Persistence through uncertainty with incomplete information.
- Ability to create and execute processes for a growing business.
- Ability to evaluate, troubleshoot and follow-up on customer issues.
- Genuine passion/experience in serving sector customers.
- Bonus: Familiarity with Gainsight and/or Salesforce.
- Deep motivation to retain and expand customers.
- Develop a deep understanding of products and customers.
- Drive customer adoption, usage and value.
- Monitor customer health to predictably drive retention and identify expansion opportunities.
- Collaborate with Product and Engineering for issue resolution and product enhancements.
- Collaborate with marketing on customer communications.
- Own and manage customer onboarding and renewals.
- Leverage customer data and technology for effective communication.
- Develop scalable processes for aligning with customer goals.
SalesforceCommunication SkillsProblem SolvingAccount ManagementTroubleshootingCross-functional collaborationRelationship managementData analyticsCustomer Success
Posted 2 months ago
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