Aplos Account Manager

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Requirements:

• Experience in Customer Success/Account Management, owning retention and expansion targets.
• Keen eye for opportunities to increase customer value through expansion.
• Ability to pitch products, maintain a pipeline and qualify/demonstrate to customers.
• Strong work ethic and ability to handle challenging situations.
• Ability to think on feet and manage multiple relationships.
• Persistence through uncertainty with incomplete information.
• Ability to create and execute processes for a growing business.
• Ability to evaluate, troubleshoot and follow-up on customer issues.
• Genuine passion/experience in serving sector customers.
• Bonus: Familiarity with Gainsight and/or Salesforce.

Responsibilities:

• Deep motivation to retain and expand customers.
• Develop a deep understanding of products and customers.
• Drive customer adoption, usage and value.
• Monitor customer health to predictably drive retention and identify expansion opportunities.
• Collaborate with Product and Engineering for issue resolution and product enhancements.
• Collaborate with marketing on customer communications.
• Own and manage customer onboarding and renewals.
• Leverage customer data and technology for effective communication.
• Develop scalable processes for aligning with customer goals.