Order Management Specialist II, Operations

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Requirements:

• Graduate in Business Management disciplines, preferably Finance or Accounts
• Strong Business Communication Skills in English
• 2+ years of professional work experience.
• Proficient experience with Microsoft Excel and Word.
• Knowledge and experience of CRM systems, preferably Salesforce.
• Prefer experience working with ERP systems.
• Very organized, meticulous, and detailed in entering information.
• Excellent analytical and problem-solving capabilities with special attention to accuracy and detail.
• Self-starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all projects and requests.
• Ability to effectively prioritize and multi-task in high-volume workload situations.

Responsibilities:

• Manage complete Sales Force Quote to Cash cycle
• Identify and resolve Q2C technical issues
• Provide guidance on complex deal structures
• Quote Creation and Completion
• Order Cancellation.
• Account Renewals
• Contract Buyout Quotes.
• Opportunity Stage Amendments.
• Package Upgrade/Downgrade
• Vendor Finance deals
• Account Audits
• Account Mergers
• Constantly liaising with other departments to resolve cases