- Create an inspiring team environment with an open communication culture
- Oversee day-to-day operation
- Set clear team goals
- Prioritising tickets, delegating tasks and setting deadlines
- Monitor team performance on hitting SLAs and report on metrics
- Motivate team members
- Discover training needs and provide planning
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Work with key stakeholders to deliver targets and goals