Senior Service Delivery Manager (Thai and English speaking)

View full description

Requirements:

• At least 5 years of relevant experience in a customer facing Service management position in the tech industry
• Strong experience on ITIL based Service management and process development including incident management, change management, business continuity management
• Proven capabilities to deliver measurable value in high-speed environments

Responsibilities:

• You are directly responsible for delivery of selected services toward a set of customers
• Driving customer Service meetings and follow up on SLA’s
• Driving customer value through Value development projects
• You will develop and maintain RELEX-wide service delivery processes
• Monthly invoicing
• Driving customer satisfaction through customer engagement and business understanding
• Financial responsibility for your profitability of you accounts