Assist with the managed-device program, including setup, changes, and everyday device questions.
Work tier 1 and tier 2 support tickets through to a fix or a clear next step.
Route tier 3 tickets to the appropriate teammate with enough context for them to continue.
Assist with requests to grant, change, or remove access.
Confirm who is requesting access and what they should receive before making changes.
Follow the Security & Infrastructure Lead's established standards for access changes.
Record what changed in ticket notes.
Escalate tickets, device issues, or access changes that require the Security & Infrastructure Lead's decision.
Support staff across the Catalyst Capital group.
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About Decentralized Masters
Decentralized Masters empowers you to navigate the complex world of Decentralized Finance (DeFi), safeguarding and multiplying your capital. Founded in 2022, we equip retail customers with comprehensive education, mentorship, and cutting-edge tools. We have empowered over 4,000 investors to break into DeFi, building a massive ecosystem where you can thrive. With 35 full-time analysts and researchers, we distill complex concepts into actionable insights. We are on track for $50 million in revenue this year alone, growing from two co-founders to over 140 professionals in two years. You'll join a company shaping the future of digital finance.
How We Work
You will join a fully remote team, working alongside colleagues across 30+ countries. We foster a 'family culture' built on trust and radical accessibility, minimizing hierarchy. You will experience a supportive environment with flexible work schedules. We prioritize your well-being with unlimited PTO. We also organize team off-sites, fostering connections in person, like our recent gathering in Costa Rica.
Why Join Us
Shape the future of finance: Contribute to building the largest and most influential DeFi ecosystem globally.
Impact thousands of lives: Empower individuals to achieve financial independence through DeFi education.
Grow with a high-performance team: Join a bootstrapped company that grew from 2 to over 140 employees in two years.
Embrace remote flexibility: Work from anywhere in the world with unlimited PTO and a flexible schedule.
Innovate with AI: Leverage advanced tools and intelligent systems to amplify your impact and streamline workflows.
Benefits & Perks
Competitive salary package (commission structures vary by role)
Full-time, 40 hours a week
Unlimited PTO
Flexible work schedule
Team off-sites
Fully remote with a supportive global team
Direct access to executive leadership (for specific roles)
Claude.ai pro subscription (for DeFi Analyst and Educator)