Chat Support Salaries

Discover salary ranges for remote chat support positions. Compare compensation data and make informed career decisions.

Chat Support

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🔥 Chat Support Associate

Posted 7 days ago

📍 USA

🧭 Full-Time

💸 50000.0 - 80000.0 USD per year

🔍 ECommerce

🏢 Company: Vetcove👥 101-250💰 $3,025,000 Pre-seed over 8 years agoPharmaceutical Marketplace Supply Chain Management Veterinary Health Care Health Diagnostics

🔧 Requirements

1 year of relevant, customer facing work experience
2 Year Associates Degree or 4 Year College Degree
Excellent written and verbal communication skills
Experience in chat support preferred
Patience and compassion when handling difficult situations
Ability to adapt quickly and manage many concurrent responsibilities
A strong desire to learn and help our customers succeed
A positive attitude and one-for-all team mentality and excellent collaboration skills
Tech/start-up work experience is a plus but not required

💡 Responsibilities

Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner
Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
Work with vendor and industry partners to streamline communication and alerts between systems
Help to continuously develop and expand processes in order to streamline support workflows

Communication Skills Customer service Written communication Excellent communication skills Adaptability Problem-solving skills Teamwork Verbal communication Troubleshooting Active listening Strong communication skills Customer support

Posted 7 days ago

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🔥 Technical Support Analyst - Chat Support

Posted 9 days ago

🧭 Full-Time

💸 1000.0 - 1300.0 USD per month

🏢 Company: NeoWork👥 11-50 Outsourcing Web Development Manufacturing Animation

🔧 Requirements

Minimum of 1 year experience in a customer or technical support role, preferably in SaaS, cloud services, or AI-related platforms
Basic understanding of SSH, Linux, and SQL scripting
Working knowledge of Docker and containerized applications
Familiarity with cloud platforms, user and access management, and AI inference basics
Experience using CRM, ticketing, and support tools such as Zendesk and Discord

💡 Responsibilities

Provide prompt and efficient customer service via live chat, handling multiple interactions at once.
Assist users with account setup, onboarding, billing questions, and navigating the platform.
Help users select the best services based on their needs and provide basic cost estimates.
Maintain clear and empathetic communication while managing expectations on issue resolution timelines.
Understand and explain the basics of serverless cloud computing, AI inference, and user access management.
Perform basic troubleshooting using internal tools and diagnostic dashboards.
Escalate technical issues to Level 2 support or Engineering as needed, following established protocols.
Log all interactions and resolutions in Zendesk or similar CRM platforms.
Contribute to internal FAQs and knowledge base content for efficiency and clarity.
Simplify technical concepts for non-technical users.
Maintain a high customer satisfaction score (CSAT), targeting 98% or higher.
Collaborate with the support and product teams to improve the user experience.

Posted 9 days ago

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🔥 Live Chat Support Specialist (Distributed - Canada) Schedule: 6am - 2pm PST/9am - 5pm EST

Posted about 2 months ago

📍 Canada

🧭 Full-Time

💸 50000.0 - 60000.0 CAD per year

🔍 Software Development

🏢 Company: Thinkific👥 251-500💰 $22,000,000 over 4 years ago🫂 Last layoff about 2 years agoInternet Education E-Learning E-Commerce SaaS Apps Mobile Apps Software

🔧 Requirements

2+ years of experience in an online customer-facing role (ideally in SaaS) where they’ve used their stellar verbal and written communication skills to explain technical problems succinctly and clearly articulate solutions to customers
Loves working with a small team with challenging goals
Has a high degree of emotional intelligence and can successfully work with high-value and escalated customers
Is an independent problem solver. They don’t give up when they don’t know the answer immediately, and while they rarely run into a roadblock they can't creatively get around, they're humble enough to ask for help whenever they need it
Has experience troubleshooting software-related issues across common browsers and is technically savvy— constantly staying up to date by quickly learning the ins and outs of different platforms and apps
Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business

💡 Responsibilities

Handle highest-value support inquiries via live chat and occasionally email
Role model what it means to provide best in-class experience to our customers and our frontline Support team; living our support values every single day
Work directly with our Thinkific Plus and Premium customers to provide priority-level support
Communicate primarily via Live Chat, with email follow-ups being standard
Handle escalations and urgent chats as needed
Identify, reproduce, and document bugs for the Technical Support team
Utilize opportunities for customers to adopt more products like our branded mobile app
Move customers to plans that are the best fit for them, in particular, our Plus plan
Spot potential churn risk and work with our teams internally to save the customer
Provide feedback and suggestions on training and additional learning opportunities for your role
Suggest process and operations improvements based on frontline Champion questions and workflows

HTML CSS REST API Communication Skills Problem Solving Customer service Written communication Troubleshooting JSON Technical support CRM SaaS

Posted about 2 months ago

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🔥 Chat Support Agent (Remote) - Entry Level, No Degree Required - 15 - 18 per Hour

Posted 5 months ago

📍 United States

🧭 Part-Time

💸 15 - 18 USD per hour

🔍 On-demand staffing

🏢 Company: NoGigiddy

🔧 Requirements

No degree required.
No prior experience needed; comprehensive training will be provided.
Excellent written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Reliable internet connection and a quiet workspace.
Positive attitude and willingness to learn.

💡 Responsibilities

Respond to customer inquiries via chat in a timely and professional manner.
Provide accurate information about NoGigiddy services and job opportunities.
Assist users with navigating the platform and resolving any issues.
Maintain high customer satisfaction through communication and problem-solving.
Collaborate with team members to improve support processes.
Document and escalate complex issues to the appropriate departments.
Participate in training sessions for product knowledge and customer service.

Communication Skills Analytical Skills Collaboration Problem Solving Attention to detail Written communication

Posted 5 months ago

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