Apply๐ USA
๐งญ Full-Time
๐ธ 50000.0 - 80000.0 USD per year
๐ ECommerce
๐ข Company: Vetcove๐ฅ 101-250๐ฐ $3,025,000 Pre-seed over 8 years agoPharmaceuticalMarketplaceSupply Chain ManagementVeterinaryHealth CareHealth Diagnostics
- 1 year of relevant, customer facing work experience
- 2 Year Associates Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
- Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
Communication SkillsCustomer serviceWritten communicationExcellent communication skillsAdaptabilityProblem-solving skillsTeamworkVerbal communicationTroubleshootingActive listeningStrong communication skillsCustomer support
Posted 7 days ago
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