Chat Support Salaries

Discover salary ranges for remote chat support positions. Compare compensation data and make informed career decisions.

Chat Support

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๐Ÿ“ USA

๐Ÿงญ Full-Time

๐Ÿ’ธ 50000.0 - 80000.0 USD per year

๐Ÿ” ECommerce

๐Ÿข Company: Vetcove๐Ÿ‘ฅ 101-250๐Ÿ’ฐ $3,025,000 Pre-seed over 8 years agoPharmaceuticalMarketplaceSupply Chain ManagementVeterinaryHealth CareHealth Diagnostics

  • 1 year of relevant, customer facing work experience
  • 2 Year Associates Degree or 4 Year College Degree
  • Excellent written and verbal communication skills
  • Experience in chat support preferred
  • Patience and compassion when handling difficult situations
  • Ability to adapt quickly and manage many concurrent responsibilities
  • A strong desire to learn and help our customers succeed
  • A positive attitude and one-for-all team mentality and excellent collaboration skills
  • Tech/start-up work experience is a plus but not required
  • Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner
  • Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
  • Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
  • Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
  • Work with vendor and industry partners to streamline communication and alerts between systems
  • Help to continuously develop and expand processes in order to streamline support workflows

Communication SkillsCustomer serviceWritten communicationExcellent communication skillsAdaptabilityProblem-solving skillsTeamworkVerbal communicationTroubleshootingActive listeningStrong communication skillsCustomer support

Posted 7 days ago
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๐Ÿงญ Full-Time

๐Ÿ’ธ 1000.0 - 1300.0 USD per month

๐Ÿข Company: NeoWork๐Ÿ‘ฅ 11-50OutsourcingWeb DevelopmentManufacturingAnimation

  • Minimum of 1 year experience in a customer or technical support role, preferably in SaaS, cloud services, or AI-related platforms
  • Basic understanding of SSH, Linux, and SQL scripting
  • Working knowledge of Docker and containerized applications
  • Familiarity with cloud platforms, user and access management, and AI inference basics
  • Experience using CRM, ticketing, and support tools such as Zendesk and Discord
  • Provide prompt and efficient customer service via live chat, handling multiple interactions at once.
  • Assist users with account setup, onboarding, billing questions, and navigating the platform.
  • Help users select the best services based on their needs and provide basic cost estimates.
  • Maintain clear and empathetic communication while managing expectations on issue resolution timelines.
  • Understand and explain the basics of serverless cloud computing, AI inference, and user access management.
  • Perform basic troubleshooting using internal tools and diagnostic dashboards.
  • Escalate technical issues to Level 2 support or Engineering as needed, following established protocols.
  • Log all interactions and resolutions in Zendesk or similar CRM platforms.
  • Contribute to internal FAQs and knowledge base content for efficiency and clarity.
  • Simplify technical concepts for non-technical users.
  • Maintain a high customer satisfaction score (CSAT), targeting 98% or higher.
  • Collaborate with the support and product teams to improve the user experience.
Posted 9 days ago
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๐Ÿ“ Canada

๐Ÿงญ Full-Time

๐Ÿ’ธ 50000.0 - 60000.0 CAD per year

๐Ÿ” Software Development

๐Ÿข Company: Thinkific๐Ÿ‘ฅ 251-500๐Ÿ’ฐ $22,000,000 over 4 years ago๐Ÿซ‚ Last layoff about 2 years agoInternetEducationE-LearningE-CommerceSaaSAppsMobile AppsSoftware

  • 2+ years of experience in an online customer-facing role (ideally in SaaS) where theyโ€™ve used their stellar verbal and written communication skills to explain technical problems succinctly and clearly articulate solutions to customers
  • Loves working with a small team with challenging goals
  • Has a high degree of emotional intelligence and can successfully work with high-value and escalated customers
  • Is an independent problem solver. They donโ€™t give up when they donโ€™t know the answer immediately, and while they rarely run into a roadblock they can't creatively get around, they're humble enough to ask for help whenever they need it
  • Has experience troubleshooting software-related issues across common browsers and is technically savvyโ€” constantly staying up to date by quickly learning the ins and outs of different platforms and apps
  • Loves to learn and grow. Theyโ€™ve found (and keep looking for) ways to level up their skills in this field, whether thatโ€™s through formal education, gaining professional experience, or maybe even building their own business
  • Handle highest-value support inquiries via live chat and occasionally email
  • Role model what it means to provide best in-class experience to our customers and our frontline Support team; living our support values every single day
  • Work directly with our Thinkific Plus and Premium customers to provide priority-level support
  • Communicate primarily via Live Chat, with email follow-ups being standard
  • Handle escalations and urgent chats as needed
  • Identify, reproduce, and document bugs for the Technical Support team
  • Utilize opportunities for customers to adopt more products like our branded mobile app
  • Move customers to plans that are the best fit for them, in particular, our Plus plan
  • Spot potential churn risk and work with our teams internally to save the customer
  • Provide feedback and suggestions on training and additional learning opportunities for your role
  • Suggest process and operations improvements based on frontline Champion questions and workflows

HTMLCSSREST APICommunication SkillsProblem SolvingCustomer serviceWritten communicationTroubleshootingJSONTechnical supportCRMSaaS

Posted about 2 months ago
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๐Ÿ“ United States

๐Ÿงญ Part-Time

๐Ÿ’ธ 15 - 18 USD per hour

๐Ÿ” On-demand staffing

๐Ÿข Company: NoGigiddy

  • No degree required.
  • No prior experience needed; comprehensive training will be provided.
  • Excellent written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Reliable internet connection and a quiet workspace.
  • Positive attitude and willingness to learn.
  • Respond to customer inquiries via chat in a timely and professional manner.
  • Provide accurate information about NoGigiddy services and job opportunities.
  • Assist users with navigating the platform and resolving any issues.
  • Maintain high customer satisfaction through communication and problem-solving.
  • Collaborate with team members to improve support processes.
  • Document and escalate complex issues to the appropriate departments.
  • Participate in training sessions for product knowledge and customer service.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailWritten communication

Posted 5 months ago
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๐Ÿ“ Dallas, Texas, United States; Los Angeles, California, United States; New York, New York, United States; Miami, Florida, United States; Chicago, Illinois, United States

๐Ÿ’ธ $15 - $18 per hour

๐Ÿ” On demand staffing and recruiting industry

๐Ÿข Company: NoGigiddy

  • Proven experience as a customer support agent or similar role, preferably in the gig economy or staffing industry.
  • Excellent written and verbal communication skills, with the ability to communicate clearly and concisely.
  • Strong multitasking and problem-solving skills, with the ability to navigate between multiple chat conversations efficiently.
  • Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed.
  • Proficient computer skills, including the ability to navigate software applications and work with chat support tools.
  • Ability to work independently and remotely while maintaining a high level of productivity and focus.
  • Flexibility to work during peak hours, including evenings and weekends, to provide support as needed.
  • Respond promptly to gig workers' inquiries and provide accurate and helpful information through our chat support system.
  • Address and resolve gig workers' concerns, issues, or complaints with empathy and professionalism.
  • Collaborate with other team members to ensure a seamless and efficient chat support experience for gig workers.
  • Stay up-to-date with the features and functionalities of the NoGigiddy platform and our partner staffing apps.
  • Assist gig workers in navigating the NoGigiddy platform and troubleshoot any technical issues they may encounter.
  • Actively promote the benefits and features of NoGigiddy to gig workers to encourage engagement and participation.
  • Document and escalate complex or unresolved queries to the appropriate departments for further assistance.

Communication SkillsAnalytical SkillsCollaboration

Posted 6 months ago
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