Thinkific

👥 251-500💰 $22,000,000 over 4 years ago🫂 Last layoff about 2 years agoInternet Education E-Learning E-Commerce SaaS Apps Mobile Apps Software

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Thinkific is a technology company that offers a platform for creating, marketing, and selling online courses. Focused on empowering educators and entrepreneurs, Thinkific provides tools for course creation, payment processing, and student engagement.

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Jobs at this company:

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🔥 Intermediate Data Analyst

Posted 26 days ago

📍 Canada

🧭 Full-Time

💸 100000.0 - 125000.0 CAD per year

🔍 Software Development

🔧 Requirements

3+ years of hands-on experience in data analysis, with a proven track record of developing data models and delivering insights that drive business growth
Proficient in SQL, Excel, and BI tools like Looker, with the ability to translate data findings into compelling stories for a non-technical audience
Has a collaborative approach to stakeholder engagement, ensuring that data practices align with business needs and contribute to informed decision-making
Possesses an understanding of A/B testing, and a keen interest in continually advancing their data analysis capabilities

💡 Responsibilities

Dive into our wealth of customer data to provide narratives that not only describe our current performance but also recommend clear, actionable steps for growth.
Develop comprehensive data models that serve as the foundation for self-service analytics
Create tools in our BI platforms that empower stakeholders to extract and analyze data independently, ensuring they have the information they need at their fingertips
Provide general data support, and be the go-to expert for data inquiries at Thinkific, particularly supporting real-time data needs through tools like Looker and Mixpanel
Offer thought leadership by applying your expertise to help solve complex business challenges. You'll use data-backed reasoning to guide strategic discussions, fostering a culture where data informs all tiers of decision-making

SQLData AnalysisData modelingA/B testing

Posted 26 days ago

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🔥 Live Chat Support Specialist (Distributed - Canada) Schedule: 6am - 2pm PST/9am - 5pm EST

Posted 27 days ago

📍 Canada

🧭 Full-Time

💸 50000.0 - 60000.0 CAD per year

🔍 SaaS

🔧 Requirements

2+ years of experience in an online customer-facing role (ideally in SaaS) where they’ve used their stellar verbal and written communication skills to explain technical problems succinctly and clearly articulate solutions to customers
Loves working with a small team with challenging goals
Has a high degree of emotional intelligence and can successfully work with high-value and escalated customers
Is an independent problem solver
Has experience troubleshooting software-related issues across common browsers and is technically savvy— constantly staying up to date by quickly learning the ins and outs of different platforms and apps
Loves to learn and grow
Will help with rotating weekend and holiday coverage

💡 Responsibilities

Handle highest-value support inquiries via live chat and occasionally email
Role model what it means to provide best in-class experience to our customers and our frontline Support team; living our support values every single day
Work directly with our Thinkific Plus and Premium customers to provide priority-level support
Communicate primarily via Live Chat, with email follow-ups being standard
Handle escalations and urgent chats as needed
Identify, reproduce, and document bugs for the Technical Support team
Utilize opportunities for customers to adopt more products like our branded mobile app
Move customers to plans that are the best fit for them, in particular, our Plus plan
Spot potential churn risk and work with our teams internally to save the customer
Provide feedback and suggestions on training and additional learning opportunities for your role
Suggest process and operations improvements based on frontline Champion questions and workflows

HTMLCSSREST APICommunication SkillsProblem SolvingCustomer serviceWritten communicationTroubleshootingJSONTechnical supportCRMSaaS

Posted 27 days ago

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🔥 Principal Software Engineer

Posted about 1 month ago

📍 Canada

💸 185000.0 - 239000.0 CAD per year

🔍 Software / EdTech

🔧 Requirements

Has experience working in a principal engineering or architect role.
Has 3+ years of experience in a principal or staff engineering role.
Has 10+ years of experience in the engineering profession.
Displays expert-level knowledge of software design and architecture.
Experience with writing technical specifications.
In-depth knowledge of Ruby on Rails, NodeJs, and web frameworks such as React.
Understands customer needs and interacts with customers regularly.
Demonstrates a love for learning and seeking growth in the field.

💡 Responsibilities

Own a strategic area within R&D from a technical perspective to ensure business success.
Collaborate on prioritization, implementation details, and technical stack decisions.
Work with engineering leaders to develop the roadmap and break down tasks.
Guide senior engineers in developing and maintaining systems and features.
Partner with the Director of Engineering to align on business strategy.
Write and review technical documentation and sponsor updates.
Manage SaaS metrics for reliability, scalability, and cost in relation to business value.
Maintain visibility through engineering blogs and speaking engagements.
Review technical proposals and mentor engineers.
Participate in the hiring process to scale the Engineering team.
Join on-call rotations for production issue troubleshooting.

Node.jsCloud ComputingRuby on RailsSoftware ArchitectureReactSaaS

Posted about 1 month ago

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🔥 Vice President of Revenue Strategy and Operations

Posted about 1 month ago

📍 Canada

🧭 Full-Time

💸 250000.0 - 300000.0 CAD per year

🔍 B2B SaaS

🔧 Requirements

12+ years of experience in revenue operations, sales operations, or strategic planning.
Experience preferably in a consulting firm or high-growth B2B SaaS environment.
Proven track record of scaling revenue operations and driving cross-functional alignment.
Strong analytical skills with an understanding of sales metrics and revenue forecasting.
Expertise in CRM and revenue tech stacks such as Salesforce, HubSpot, Marketo.
Exceptional leadership and communication skills.
Strategic thinking with hands-on execution.
A continuous learner who seeks to grow and develop skills.

💡 Responsibilities

Work with the CRO to develop and execute a comprehensive revenue strategy.
Lead cross-functional planning for GTM and revenue-related initiatives.
Collaborate with the CRO and executive team to identify new revenue opportunities.
Oversee GTM processes, systems, and tools.
Lead reporting for all GTM teams and drive operational cadence.
Establish a data governance framework for revenue-related metrics.
Design and implement pricing changes aligning value across products.
Drive improvements in sales enablement and customer success processes.
Monitor KPIs across the revenue lifecycle for actionable insights.
Hire and mentor a high-performing revenue strategy and operations team.

Analytical SkillsCross-functional collaborationCRMSaaS

Posted about 1 month ago

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🔥 Senior Accountant

Posted 3 months ago

📍 Canada

🧭 Full-Time

💸 78000.0 - 97000.0 CAD per year

🔍 Software

🔧 Requirements

Has 4+ years of accounting experience including previous experience at a Big 4 accounting firm.
Has a Bachelor's degree in accounting, finance, or other related degree, and holds a CPA designation or is in the process of obtaining the designation.
Possesses advanced knowledge in Excel or Google Sheets.
Shows a track record of critical thinking and problem-solving independently, including past experience implementing accounting improvements.
Loves to learn and grow, actively seeking ways to level up skills through education or experience.

💡 Responsibilities

Oversee month-end processes and support with quarter-end processes, including annual reporting preparation.
Complete account reconciliations, continuity schedules, and journal entries including expense accruals and stock-based compensation.
Oversee accounts receivable and accounts payable processes.
Assist with regulatory reporting requirements (public company reporting, US sales and use tax, annual corporate tax, indirect tax).
Assist in the audit and review processes with external auditors.
Build procedures to create efficiencies, including system implementations and documenting internal control processes.
Train and provide mentorship to other team members on accounting systems and processes.

AccountingCritical thinking

Posted 3 months ago

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🔥 Account Executive, New Business

Posted 3 months ago

📍 Canada

🧭 Full-Time

💸 65000.0 - 80000.0 CAD per year

🔍 Online education software

🔧 Requirements

At least 3 years of experience in a customer-facing, business development representative role focused on generating pipeline.
Minimum 1 year of experience running full sales cycles, including closing deals.
Proven track record of achieving quotas and outperforming targets.
Comfortable juggling multiple accounts and effectively prioritizing leads.
Data-driven approach with a willingness to learn and grow in the sales field.

💡 Responsibilities

Own the sales process from lead to close to acquire new customers and maximize revenue.
Understand client needs and challenges to position Thinkific’s solutions effectively.
Sourcing new potential customers and educating them on Thinkific's offerings.
Conduct product tours and presentations to showcase the value proposition.
Lead contract negotiations and ensure client satisfaction while meeting sales targets.

Business DevelopmentCustomer service

Posted 3 months ago

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