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Certn

👥 251-500💰 $30,000,000 about 1 month agoInternetArtificial Intelligence (AI)Information ServicesBig DataInformation TechnologySoftware💼 Private Company
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Certn is revolutionizing risk management. We provide fast, comprehensive background screening solutions for employers, landlords, and property management firms. Our platform offers services like criminal record checks, identity verification, and Softcheck, which scans over 100,000 databases globally for negative news in minutes. We're at the forefront of AI and Big Data within the Information Technology and Internet industries, offering a modern approach to applicant screening. Our tech stack includes WordPress for our website, along with Google Analytics for insights, Google Tag Manager for managing tags, and content delivery networks to provide our users with fast load times. We embrace remote work, fostering a collaborative environment with a team of 251-500 employees. We value innovation, speed, and impact. Certn has received substantial funding and has demonstrated significant growth, including acquisitions and recent investment rounds. Our culture is focused on ownership, collaboration, and creativity. We offer a remote-friendly setup and a strong emphasis on work-life balance, including generous vacation and wellness days, as well as professional development opportunities. We are committed to providing equal opportunities in the workplace, ensuring that all team members can achieve their full potential.

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Jobs at this company:

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🔥 Fulfillment Specialist
Posted 15 days ago

📍 USA

🧭 Contract

🔍 Background screening

  • Strong data entry skills with a high degree of accuracy and attention to detail
  • Ability to manage multiple tasks in a fast-paced environment while meeting deadlines
  • Problem-solving skills with the ability to troubleshoot and escalate issues as needed
  • Strong verbal and written communication skills to interact with both internal teams and customers
  • Proficiency in using technology, including CRM systems, case management tools, and Google Suite or Microsoft Office
  • Ability to quickly learn and adapt to new software, workflows, and operational processes
  • 1+ years of experience in a high-volume operational or administrative role, preferably in background screening, compliance, or a related field
  • Experience working with internal systems or databases to track and manage fulfillment requests
  • Previous customer service experience, especially in a professional setting or via chat/phone
  • Process US fulfillment requests accurately and efficiently across multiple product offerings to ensure timely, error-free delivery and enhance customer trust.
  • Ensure US fulfillment components are completed within service level agreements (SLAs) to maintain company performance metrics and client retention.
  • Understand our products and processes well to fulfill requests accurately and quickly, minimizing errors and boosting efficiency.
  • Provide proactive customer support via chat and phone when needed to ensure real-time assistance and improve resolution speed.
  • Foster positive and professional interactions with customers to build strong relationships and enhance overall satisfaction.
  • Communicate and coordinate with team members to optimize fulfillment processes, driving efficiency and reducing delays.
  • Identify and troubleshoot basic issues, escalating when necessary to prevent bottlenecks and ensure smooth workflow.
  • Contribute to process improvements by documenting procedures and suggesting workflow enhancements to create scalable and efficient operations.
  • Assist fulfillment and operations teams as needed to balance workloads and maintain team resilience.
  • Quickly adapt to new processes and tools to enhance agility and help the company respond effectively to change.

Communication SkillsCustomer serviceProblem-solving skillsMS OfficeData entryCRM

Posted 15 days ago
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