Technical support Job Salaries

Find salary information for remote positions requiring Technical support skills. Make data-driven decisions about your career path.

Technical support

Median high-range salary for jobs requiring Technical Support:

$131,000

This analysis is based on salary ranges collected from 148 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $100,000 - $131,000

25% of job descriptions advertised a maximum salary above $180,300.
5% of job descriptions advertised a maximum salary above $271,593.6.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Project Management, Analytical Skills and SQL. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

Project Management
28% jobs mention Project Management as a required skill. The Median Salary Range for these jobs is $125,000 - $180,000
- 25% of job descriptions advertised a maximum salary above $245,125.
- 5% of job descriptions advertised a maximum salary above $318,435.
Analytical Skills
31% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $117,133 - $174,000
- 25% of job descriptions advertised a maximum salary above $211,073.
- 5% of job descriptions advertised a maximum salary above $280,200.
SQL
29% jobs mention SQL as a required skill. The Median Salary Range for these jobs is $117,146 - $165,500
- 25% of job descriptions advertised a maximum salary above $253,750.
- 5% of job descriptions advertised a maximum salary above $315,205.
Communication Skills
62% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $118,373 - $160,000
- 25% of job descriptions advertised a maximum salary above $204,000.
- 5% of job descriptions advertised a maximum salary above $279,600.
Problem Solving
40% jobs mention Problem Solving as a required skill. The Median Salary Range for these jobs is $100,000 - $140,000
- 25% of job descriptions advertised a maximum salary above $201,250.
- 5% of job descriptions advertised a maximum salary above $278,750.
REST API
26% jobs mention REST API as a required skill. The Median Salary Range for these jobs is $116,073 - $140,000
- 25% of job descriptions advertised a maximum salary above $185,000.
- 5% of job descriptions advertised a maximum salary above $273,600.
SaaS
26% jobs mention SaaS as a required skill. The Median Salary Range for these jobs is $90,000 - $120,000
- 25% of job descriptions advertised a maximum salary above $140,000.
- 5% of job descriptions advertised a maximum salary above $231,500.
Customer service
42% jobs mention Customer service as a required skill. The Median Salary Range for these jobs is $86,750 - $111,000
- 25% of job descriptions advertised a maximum salary above $170,000.
- 5% of job descriptions advertised a maximum salary above $226,000.
Troubleshooting
36% jobs mention Troubleshooting as a required skill. The Median Salary Range for these jobs is $64,000 - $90,875.2
- 25% of job descriptions advertised a maximum salary above $130,500.
- 5% of job descriptions advertised a maximum salary above $172,250.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Health tech, Cybersecurity and Biotechnology. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

Health tech
1% jobs are in Health tech industry. The Median Salary Range for these jobs is $234,600 - $276,000
Cybersecurity
2% jobs are in Cybersecurity industry. The Median Salary Range for these jobs is $203,000 - $257,000
- 25% of job descriptions advertised a maximum salary above $259,250.
- 5% of job descriptions advertised a maximum salary above $260,000.
Biotechnology
1% jobs are in Biotechnology industry. The Median Salary Range for these jobs is $121,000 - $200,500
- 25% of job descriptions advertised a maximum salary above $281,000.
Software Development
24% jobs are in Software Development industry. The Median Salary Range for these jobs is $141,250 - $194,950
- 25% of job descriptions advertised a maximum salary above $241,720.
- 5% of job descriptions advertised a maximum salary above $326,510.
Artificial Intelligence
1% jobs are in Artificial Intelligence industry. The Median Salary Range for these jobs is $124,500 - $163,000
- 25% of job descriptions advertised a maximum salary above $166,000.
Insurance
1% jobs are in Insurance industry. The Median Salary Range for these jobs is $115,000 - $155,500
- 25% of job descriptions advertised a maximum salary above $231,000.
Fintech
1% jobs are in Fintech industry. The Median Salary Range for these jobs is $128,000 - $150,000
- 25% of job descriptions advertised a maximum salary above $235,000.
Software as a Service (SaaS)
7% jobs are in Software as a Service (SaaS) industry. The Median Salary Range for these jobs is $92,269.71 - $115,000
- 25% of job descriptions advertised a maximum salary above $137,500.
- 5% of job descriptions advertised a maximum salary above $212,750.
Healthcare
3% jobs are in Healthcare industry. The Median Salary Range for these jobs is $57,200 - $85,800
- 25% of job descriptions advertised a maximum salary above $112,092.75.
- 5% of job descriptions advertised a maximum salary above $133,371.
Customer Service
1% jobs are in Customer Service industry. The Median Salary Range for these jobs is $44,000 - $47,000
- 25% of job descriptions advertised a maximum salary above $57,000.

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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🔥 Customer Success Manager

Posted about 4 hours ago

📍 United States

💸 109500.0 - 128000.0 USD per year

🔍 SaaS

🔧 Requirements

2 - 3+ years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
Located in United States
Experience working with a portfolio of accounts, supporting a highly technical product
Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
Ability to set priorities, drive decisions and get closure on recommendations and issues
Ability to influence others towards continuous improvement, both internally and externally
Experience successfully managing customer engagements to completion and customer satisfaction
Excellent presentation, written and verbal communication skills
Proven time management skills with the ability to prioritize tasks

💡 Responsibilities

Drive the on-boarding, adoption, retention and overall success of our customers
Lead the enablement of our users by conducting product trainings
Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
Provide regular, proactive recommendations to optimize the use of our platform
Maximize the adoption of our product features in order to maximize the value driven by our product
Document and clearly articulate the Return on Investment driven by our solution
Identify accounts that are likely to churn and work proactively to eliminate that risk
Identify opportunities to expand our partnership with customers
Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back
Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
Function as the voice of the customer and provide internal feedback on how Algolia can better serve them
Track key account metrics and forecast retention

Project Management Data Analysis Product Management Cross-functional Team Leadership Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Presentation skills Account Management Training Relationship management Sales experience Technical support CRM Customer Success SaaS

Posted about 4 hours ago

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🔥 Beef Nutritionist Technical Consultant

Posted about 5 hours ago

📍 United States of America

💸 116300.0 - 193800.0 USD per year

🔍 Animal Health

🏢 Company: External_Career

🔧 Requirements

DVM or PhD in animal science or related scientific discipline or MS with 10 of years industry, academic, or government experience.
Candidate must have an expertise in technical consultancy, with special emphasis on addressing customer concerns or needs.
Candidate must have a thorough understanding of the US beef food chain and commercial beef production.

💡 Responsibilities

Work closely with strategic accounts and serve as an active member of account teams
Identify and position opportunities for customers to use Elanco products
Actively participate in account planning and incorporate Elanco’s value strategy
Implement Elanco’s value strategy at the customer level
Technical leader for Elanco Beef Business Unit strategic technical platforms
Train and coach Elanco personnel on disease, products, and industry practices
Build relationships with and influence external customers, consultants, and academics
Identify avenues to deliver value beyond product to customers and Elanco
Maintain good standing with and influence of key industry organizations
Develop long term research strategy focused on serving strategic accounts
Prioritize and execute research aligned with business needs of strategic accounts and Elanco
Conduct research utilizing Elanco products and programs
Ensure publication of research studies in scientific meetings and peer reviewed journals
Identify and facilitate research efforts in conjunction with Elanco R&D
Advise Elanco and key stakeholders of innovation opportunities
Effectively communicate within technical team and account teams
Identify business opportunities and threats for customers and Elanco
Influence long range strategy and product positioning
Identify external talent for technical and other roles within Elanco

Leadership Product Development Communication Skills Analytical Skills Customer service Account Management Research Training Sales experience Market Research Marketing Research skills Technical support Financial analysis

Posted about 5 hours ago

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🔥 US Postal Support - Support Agent L1

Posted about 5 hours ago

📍 United States of America

🧭 Full-Time

💸 33500.0 - 48500.0 USD per year

🔍 Technology

🏢 Company: ext_us

🔧 Requirements

Functional knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony
Knowledge of standard MS command line and Powershell utilities, ServiceNow Incident Management system, Knowledge Base Systems, hardware troubleshooting

💡 Responsibilities

Answering customer phone calls.
Providing remote technical support.
Documentation and incident management using the USPS ‘ServiceNow ticketing system.
Ordering replacement parts.
Other customer support related activities.

Communication Skills Customer service Troubleshooting Active listening Technical support

Posted about 5 hours ago

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🔥 Associate Technical Support Engineer

Posted about 6 hours ago

📍 United States, Canada

💸 64000.0 - 68000.0 USD per year

🔍 SaaS

🏢 Company: Recharge👥 11-50 Electronics

🔧 Requirements

Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
A passion for problem solving and the humility to ask for assistance
A sense of urgency and a satisfaction from going above and beyond to provide solutions
Ability to work remotely and desire to make an impact at a boot-strapped start-up
Excellent customer service and English fluency (written and spoken)
A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
Ability and desire to work flexible shifts
2+ years of experience in technical customer support at a SaaS company, or similar

💡 Responsibilities

Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
Communicate clearly in writing to both technical and non-technical people
Communicate clearly in writing in a timely manner via live chat
Communicate clearly and effectively via phone with customers on the premium plan
Identify patterns, recommend improvements, and filter out unimportant issues
Contribute to the ongoing development of documentation and best practices
Assist with successful on-boarding of new customers

HTML CSS Javascript Communication Skills Customer service RESTful APIs Troubleshooting JSON Technical support English communication SaaS

Posted about 6 hours ago

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🔥 Senior Software Engineer II, Supporter Engagement

Posted about 7 hours ago

📍 Arizona, California, Connecticut, Colorado, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington D.C. and Wisconsin

🧭 Full-Time

💸 173676.0 - 210741.0 USD per year

🔍 Software Development

🏢 Company: ActBlue👥 51-100💰 $22,000,000 Series A over 14 years agoPolitics Non Profit Enterprise Software

🔧 Requirements

8+ years of relevant professional experience.
Professional experience working with React and TypeScript to develop frontend features from design and discovery through to deployment and monitoring.
Professional experience working with Ruby on Rails to make changes to APIs in order to carry a feature to completion.
A strong understanding of performance, scalability, and security best practices.
Experience executing large projects that involve multiple engineers, complex requirements, and ambiguity.
Ability to write technical proposals that clearly articulate risks and tradeoffs.
Ability to communicate effectively with non-technical stakeholders and to collaboratively translate business requirements and strategic goals into technical solutions.
A track record of working closely with product and design teams to iterate on and refine product requirements.
A track record of effective collaboration with other engineers to develop abstractions and patterns that make it easy to build reliable, maintainable software.
A team player mentality; you keep the end user in mind and enjoy hearing feedback from your teammates, yet know when and how to defend your own ideas in a respectful manner.
Comfort collaborating with a distributed team of many remote colleagues.
Excitement for the learning and growth of yourself and your teammates.
An inclusive, generous working style: you like to mentor, collaborate, and elevate your team by supporting your peers.

💡 Responsibilities

Work with your team to architect, refactor, and improve donor and entity user experiences.
Partner with designers and product managers to help shape the teams’ roadmap prioritization.
Be a technical lead in large initiatives, working with a team of engineers to design and execute technical solutions that prioritize the highest impact opportunities while balancing effort, scope, and other trade-offs.
Collaboratively develop and champion best practices and design patterns to improve the maintainability of the platform.
Demonstrate technical leadership through writing documentation, establishing effective testing and monitoring, and fostering clear and audience-oriented communication.
Coach and mentor other engineers on your team and create spaces for individuals to be engaged, valued, and heard.
Receive support from your manager to grow as an individual and increase your impact on the success of your team and the progressive movement.

Backend Development Leadership Software Development Agile Design Patterns Frontend Development Full Stack Development Git React.js Ruby on Rails TypeScript Cross-functional Team Leadership API testing REST API Communication Skills Mentoring Technical support Software Engineering

Posted about 7 hours ago

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🔥 Product Support Specialist

Posted about 9 hours ago

📍 United States

🧭 Full-Time

💸 45000.0 USD per year

🏢 Company: GoLinks👥 51-100💰 $27,000,000 Series A about 3 years agoProductivity Tools SaaS Enterprise Software Software

🔧 Requirements

Strong technical foundation: You are passionate about new technology, including using and manipulating AI tools such as ChatGPT, Gemini, and Copilot. You are comfortable learning and using a variety of software tools.
Quick learner and adaptable: You quickly grasp new skills and concepts, embracing failure as part of the path to success.
Excellent written communication: You write effectively, delivering concise and clear responses.
Effective time management: You prioritize tasks, provide timely responses, and follow up consistently to ensure nothing falls through the cracks.
Agile and flexible: You thrive in a fast-paced, early-stage startup environment—moving quickly, learning from failures, and making data-driven decisions.
Education: Bachelor’s degree or equivalent work experience.

💡 Responsibilities

Provide high-quality, advanced product support with exceptional customer service, technical expertise, and timely responses.
Respond to inquiries within the target First Response Time (FRT) and resolve issues within the target Time to Resolution (TTR).
Update internal knowledge bases with insights from technical issues and customer interactions.
Collaborate with subject matter experts to resolve technical issues, communicate feature requests, and share effective workarounds.
Follow up with customers to confirm their technical issues are fully resolved.
Collect customer feedback and share insights with Product, Sales, and Marketing teams.
Maintain and update help articles to ensure content remains accurate and relevant.

API testing REST API Communication Skills Analytical Skills Collaboration Problem Solving Attention to detail Time Management Written communication Adaptability Troubleshooting Active listening JSON Technical support Customer support Customer Success SaaS

Posted about 9 hours ago

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🔥 Service Delivery Manager

Posted about 9 hours ago

📍 United States

💸 86500.0 - 173000.0 USD per year

🔍 Telecommunications

🏢 Company: careers

🔧 Requirements

5+ years of technical experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contracts.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

💡 Responsibilities

Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreements with the customer
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are met both internally and with the customer
Procure and coordinate any internal resources that maybe needed
Insures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures
Maintain accurate records and service history statistics
Review service information and quality reports generated by system service database
Monitor and report system availability metrics to the customer on a monthly basis
Communicate user issues as they occur
Coordinate on-going continuous improvement efforts for the system
Coordinate efforts to develop new metrics for measurements
Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/Managed & Support Services or Field Service Organization
Prepare briefings for Customers, Service Partner or Motorola Management as required
Work with Customer and Motorola Sales Account Executive to formulate future communications requirements
Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility
Work with Motorola Account Executive to identify new sales opportunities

Project Management SQL Cisco Cross-functional Team Leadership Communication Skills Analytical Skills Collaboration CI/CD Problem Solving Customer service Agile methodologies RESTful APIs Linux DevOps Written communication Compliance Microsoft Office Suite Interpersonal skills Excellent communication skills MS Office Account Management Negotiation skills Reporting Troubleshooting Active listening Client relationship management Data entry Stakeholder management Technical support Customer support Customer Success Budget management

Posted about 9 hours ago

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🔥 Manager, Solutions Engineering, Benelux (Remote, Netherlands)

Posted 1 day ago

📍 Netherlands

💸 140000.0 - 165000.0 EUR per year

🔍 High tech

🏢 Company: Grafana Labs👥 501-1000💰 $240,000,000 Series D almost 3 years agoSoftware Development

🔧 Requirements

Some experience leading a team, 5-10 years in the high tech industry having held roles such as Developer, Architect, Sales Engineer/Architect, Manager, etc.
Proven success working in a fast-paced, high growth startup environment that is remote-first
Proven track record of mentoring, developing people and managing performance over time. Has successfully mentored individual contributors.
Open Source selling or Cloud first/Product led sales go to market motion a big plus.
Direct experience implementing and/or executing a formal sales methodology, eg COM, Value selling, qualification frameworks like MEDDPICC
Direct experience selling monitoring/data/visualization products.
Proven ability to own a book of business, direct your own and your team's work and initiatives to exceed your quarterly targets.

💡 Responsibilities

Attract, recruit, ramp and mentor a team of great Presales SE’s from diverse backgrounds and experiences.
Get the best out of your team with a servant based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team.
Direct the bulk of your day to day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.
Partner with the Benelux / NEMEA Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base.
Executive sponsorship of key accounts in the region will be key to your success. Being a thought leader/partner to your customers and the company within EMEA.
Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful.
Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering, helping them prioritize their team's time with a data-driven approach to wins/losses/needs vs wants, etc.
Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs.
Find and drive enablement and sell with/through channel partners in the region.

Leadership Project Management Business Development Cloud Computing People Management Product Management Grafana Strategic Management Communication Skills Customer service Mentoring Account Management Sales experience Data visualization Team management Technical support Customer Success English communication

Posted 1 day ago

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🔥 Carbon Technical Partner

Posted 1 day ago

📍 United States

💸 70000.0 - 98000.0 USD per year

🔍 Customer Support

🏢 Company: Carbon, Inc.

🔧 Requirements

Demonstrated aptitude for complex troubleshooting
Exceptional communication skills
Advanced critical thinking and analytical abilities
Proactive problem-solver
Customer-facing experience
Proven ability to prioritize and manage multiple projects at a time while paying strict attention to detail
Tech savvy individual with the ability to quickly and effectively learn new technology as well as complex hardware, software, and materials concepts
Works effectively on a team by communicating openly, collaborating to achieve shared goals, and adapting to new challenges to ensure customer success
Technical background with experience in engineering, chemistry, material science, or field service

💡 Responsibilities

Serve as the lead point of contact for any support matters specific to your cases and assigned customers, including training end users and resolving technical issues
Take full ownership of customer support requests from start to finish, including troubleshooting, root cause analysis, resolution, or escalation as needed
Diagnose and resolve high-severity requests or escalated issues by applying advanced technical knowledge and critical thinking, even when faced with incomplete or ambiguous information
Consistently deliver superior customer experiences by exceeding expectations on response quality, timeliness, and technical accuracy
Act as a key technical liaison between customers and cross-functional teams, ensuring complex issues are analyzed and addressed for the timely and effective delivery of solutions
Translate technical concepts and support updates into clear, actionable communication for both technical and non-technical stakeholders, maintaining transparency and trust
Create and update knowledge base documentation
Mentor and teach new team members
Work on strategic projects that positively impact the customer experience and Carbon's internal processes
Lead customer trainings either on-site (anticipate up to 30% travel) or remotely

Leadership 3D Modeling - Rhino Agile Data Analysis Communication Skills Analytical Skills Problem Solving Customer service Account Management Troubleshooting Technical support Customer support Customer Success

Posted 1 day ago

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🔥 Image Processing Specialist - Remote (USA)

Posted 1 day ago

📍 United States

💸 57200.0 - 85800.0 USD per year

🔍 Healthcare

🔧 Requirements

High school diploma or equivalent
Minimum of 4 years of relevant experience

💡 Responsibilities

Operate customized software to analyze medical images for patients requiring spine surgery
Perform meticulous pre- and post-operative spine measurements according to various protocols to provide data to surgeons to assess and correct spinal deformities and surgical outcomes
Work in a structured queue that assigns a new set of X-ray images when the current has been completed to ensure a steady workflow
Complete additional measurement requests for Research and Technology or other projects
Provide support to both surgical planning engineers and spine surgeons
Engage in virtual team meetings to both expand your knowledge and contribute to the development of others
Opportunity to participate in project work

Software Development SQL Image Processing Communication Skills Attention to detail Technical support

Posted 1 day ago

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Shown 10 out of 212

Technical support Job Salaries

Median high-range salary for jobs requiring Technical Support:

Skills and Salary

Project Management

Analytical Skills

SQL

Communication Skills

Problem Solving

REST API

SaaS

Customer service

Troubleshooting

Industries and Salary

Health tech

Cybersecurity

Biotechnology

Software Development

Artificial Intelligence

Insurance

Fintech

Software as a Service (SaaS)

Healthcare

Customer Service

Jobs